Operations & Outsourcing Risk

About the role

Paytm is looking for an experienced professional to enhance its operational and outsourcing risk management frameworks. This position involves identifying, assessing, monitoring, and mitigating various risks across payment products, merchant acquiring, cross-border payments, and outsourced business functions. You will collaborate with different teams to ensure compliance with regulations, network guidelines, and internal policies.

Key facts

What you'll do

• Develop and improve the Operational Risk Management (ORM) framework, including Risk and Control Self-Assessments (RCSAs).
• Identify and address operational risks in payment operations, merchant onboarding, and customer service.
• Implement corrective actions for RCSA findings and control deficiencies.
• Monitor Key Risk Indicators (KRIs), operational losses, and control effectiveness.
• Lead root cause analysis for operational risk events and manage the lifecycle of operational risk policies.
• Oversee outsourcing risk governance for third-party vendors involved in KYC, PAN validation, and payment processing.
• Maintain a vendor categorization framework and ensure risk assessments align with vendor tiers.
• Ensure adherence to RBI Outsourcing Guidelines and PA Master Directions 2025.
• Conduct vendor due diligence, risk assessments, and performance reviews.
• Coordinate with Information Security for vendor security assessments and technology risk evaluations.
• Support internal and external auditors during outsourcing and regulatory audits.
• Manage risk controls for merchant onboarding and portfolio management.
• Ensure compliance with card network rules and PA Master Directions 2025.
• Review Merchant Category Code (MCC) classifications and associated risk controls.
• Assess risks in cross-border payment operations and merchant activities.
• Manage transaction monitoring, risk limits, and exception frameworks.
• Lead enterprise-wide risk initiatives and strategic programs.
• Prepare risk dashboards, board reports, and regulatory submissions.
• Collaborate with various teams to implement robust controls and governance.
• Lead regulatory inspections and audits.

Requirements

• 10+ years of experience in Operational Risk, Outsourcing Risk, Enterprise Risk, Audit, or Risk Governance.
• Significant experience within Banks, Payment Aggregators, Payment Gateways, or Fintechs.
• Deep understanding of RBI regulations, including PA Master Directions 2025, outsourcing guidelines, and payment ecosystem controls.
• Experience managing risks related to KYC, merchant onboarding, PAN validation, and third-party service providers.
• Strong knowledge of Merchant Category Codes (MCC), network compliance, transaction risk controls, and cross-border payments.
• Proven stakeholder and program management experience, including engagement with senior leadership.
• Excellent analytical, problem-solving, communication, and governance skills.

Nice to have

• Familiarity with SQL or Python for analytics and risk reporting.