Regional Customer Success Operations Manager

About the role

You will support the Customer Success organization by designing scalable processes and managing strategic initiatives to improve retention and growth. This role acts as a bridge between regional leadership and global strategy to ensure consistent execution and high-quality customer outcomes.

Key facts

What you'll do

• Collaborate with regional Customer Success leaders to enhance operational execution and performance.
• Direct cross-functional global initiatives from the initial planning phase through final implementation.
• Facilitate the adoption of new operating models, systems, and internal processes.
• Advocate for regional requirements during global planning sessions to influence roadmap priorities.
• Evaluate business performance metrics to identify opportunities for increased scalability and efficiency.
• Cultivate working relationships with teams in Product, Technology, RevOps, and Enablement.

Requirements

• Minimum 5 years of professional experience in Business Operations, Customer Success Operations, Revenue Operations, or Consulting.
• Demonstrated success leading cross-functional projects within a global corporate environment.
• Proficiency in project management, stakeholder coordination, and data analysis.
• Ability to function effectively in a fast-paced setting with a proactive, data-driven mindset.

Nice to have

• Practical experience building AI tools.
• Proficiency with Salesforce and business intelligence platforms.

Skills & tools

• Salesforce
• Business intelligence software
• Project management
• Cross-functional leadership
• Data analysis

Practical notes

• Payoneer is an equal opportunity employer committed to a diverse and inclusive workplace.
• Reasonable accommodations are available for the hiring process upon request.
• All applicants must review and agree to the Payoneer Privacy Policy during the submission process.