Partnerships Associate
Job description
Partnerships Associate at Payoneer
About the role
This position supports Payoneer's expanding Affiliates & Partnerships program, which aims to increase customer acquisition and engagement through strategic alliances. You will collaborate with partnership managers and internal departments to ensure smooth partner integration and program execution. This role offers a chance to enhance operational efficiency, track performance with data, and help build scalable processes for long-term program growth.
Key facts
What you'll do
Assist in the onboarding and activation of new partners, confirming all necessary documentation, compliance checks, and system configurations are completed promptly.
Organize partner enablement initiatives, including training sessions, providing access to necessary tools and marketing materials, and offering ongoing operational assistance.
Maintain up-to-date and accurate partner information across all relevant platforms and internal systems to ensure data reliability and operational excellence.
Track the performance of partners and leads throughout their lifecycle, identifying any issues, bottlenecks, or areas for process enhancement.
Monitor, compile, and analyze key partnership performance indicators, dashboards, and reports to inform business reviews and data-driven strategies.
Work closely with Affiliate & Partnership Managers to support daily program operations and foster partner success.
Coordinate with various departments such as Sales, Compliance, Operations, Growth, and Product to address operational challenges and improve the partner experience.
Act as a primary operational contact for affiliates and partners, ensuring prompt responses, resolving issues, and facilitating smooth program participation.
Contribute to the creation and expansion of processes, guides, and best practices that support the global Affiliates & Partnerships program.
Requirements
A minimum of 2 years of experience in payments, fintech, partnerships, operations, customer success, or a similar field.
Fluency in English and either French or German, both written and spoken, is mandatory.
Proficiency with CRM systems like Salesforce, Excel, and reporting tools, with the ability to interpret data and derive operational insights.
Strong written and verbal communication abilities, enabling effective collaboration with internal teams and external partners.
Capacity to work independently, take ownership of key tasks, and achieve results in a fast-paced, evolving work environment.
Demonstrated ability to cultivate and maintain strong relationships with internal stakeholders, clients, and external partners.
A problem-solving aptitude with a proactive approach to identifying opportunities, managing risks, and driving business results.
Nice to have
Additional language proficiencies beyond English and French/German.
A strong interest in the fintech, payments, and eCommerce sectors, including industry trends, customer needs, and emerging technologies.
Skills & tools
CRM platforms (e.g., Salesforce)
Microsoft Excel
Reporting tools
Practical notes
This role is fully remote within Poland.
Payoneer is an equal opportunity employer.