Enterprise Customer Success Manager

About the role

This position involves managing relationships with Payoneer's largest clients, ensuring their success and fostering growth. You will act as a primary point of contact, understanding their business objectives and aligning Payoneer's services to meet those needs.

Key facts

What you'll do

• Achieve company objectives for client retention and revenue expansion within your assigned accounts.
• Cultivate strong connections with client executives and senior leadership, grasping their strategic goals and decision-making frameworks.
• Increase revenue through strategic account planning, consultative sales approaches, and identifying opportunities for additional services.
• Negotiate contract renewals and pricing, collaborating with internal departments to meet financial targets.
• Analyze market, competitive, and client-specific data to inform strategy and report on account status.
• Conduct regular business reviews to assess progress against key performance indicators and define future actions.
• Provide feedback to product and R&D teams based on client needs and market trends to influence future service development.
• Coordinate with various internal teams, including Sales, Legal, Finance, and Product, to deliver comprehensive solutions and guidance.
• Address and resolve operational challenges impacting clients by working with technical teams.

Requirements

• A minimum of 5 years of experience in client-facing roles within fast-growing technology companies, payment providers, fintech, or financial institutions.
• Demonstrated ability to collaborate effectively with diverse internal teams such as Sales, Finance, Marketing, Legal, and Product.
• Exceptional communication skills and a proactive approach to managing client relationships and advocating for their needs internally.
• Proven ability to solve problems creatively and strategically, with a focus on planning, prioritization, and execution.
• Proficiency in business planning and commercial management.
• Experience in building value-driven relationships.
• A data-oriented and analytical approach to work.
• A history of successfully meeting commercial targets.
• Willingness to travel to client locations as needed.

Skills & tools

• Experience with technology products and services.
• Ability to explain complex technical information to non-technical audiences.

Practical notes

• Travel to clients is required.
• Payoneer is committed to a diverse and inclusive workplace.