Key Account Lead

About the role

Payjoy provides credit access to underserved populations in emerging markets through point-of-sale financing and card products. We are looking for a lead to manage our most significant client relationships and drive portfolio growth.

Key facts

What you'll do

• Cultivate trust-based partnerships with Tier 1, Segment A clients to ensure their growth exceeds category benchmarks.
• Act as the central point of contact between major customers and internal teams.
• Create and execute detailed sales plans on monthly, semi-annual, and annual cycles for strategic accounts.
• Design business strategies that align with customer needs to boost overall profitability.
• Spot new market trends and sales channels to expand our reach.
• Lead the rollout of new product SKUs and solutions for key accounts.
• Track and manage critical metrics including underwritings, First Payment Defaults, active store counts, Vintage Gross Margin, and Trade Investment.

Requirements

• Bachelor degree in Finance, Business, Commercial, Marketing, or a related discipline.
• At least 3 years of commercial account management experience within fintech, telecom, OEM, phone distribution, or financial services.
• Proficiency in Google tools and advanced Excel skills.
• Documented history of retaining and growing high-value client accounts.
• Strong capabilities in negotiation, persuasion, data-driven decision-making, and problem-solving.
• Ability to operate both independently and within a team in a fast-paced environment.

Skills & tools

• Advanced Excel
• Google Workspace
• Strategic Account Planning
• Data Analysis
• Portfolio Management

Practical notes

• Benefits include 100 percent company-funded health and dental insurance for the employee and their immediate family.
• Package includes life insurance and 30 days of vacation.
• Perks include phone financing, headphones, home office equipment, wellness benefits, and catered lunches.
• Includes a 2,000 USD annual travel stipend for co-working and a 2,000 USD annual budget for professional development.