Operations Manager

About the role

As an Operations Manager at Pattern, you will oversee the comprehensive management of our UK warehouse operations. Your leadership will ensure the efficient handling of goods, from receipt to dispatch, while upholding safety and cost-effectiveness. This position calls for a seasoned professional who can foster operational excellence and align team efforts with our growth and customer service objectives.

Key facts

What you'll do

• Manage all aspects of warehouse operations, including scheduling incoming goods and processing volumes.
• Oversee financial responsibilities, including budget management and P&L accountability for the site.
• Build and lead a skilled team, adapting staffing levels in response to business demands and seasonal fluctuations.
• Drive continuous improvement initiatives to enhance operational efficiency.
• Source and negotiate with suppliers for consumables, ensuring cost-effectiveness.
• Establish service level agreements (SLAs) and monitor key performance indicators (KPIs).
• Collaborate with the Merchandise Planning team to align on forecasted volumes and shipping priorities.

Requirements

• Minimum of 5 years of experience in warehouse, distribution, or supply chain management, with full P&L responsibility.
• Proven leadership abilities, capable of recruiting, developing, and managing high-performing teams in a dynamic setting.
• Strong financial skills, including budgeting, cost management, and vendor negotiation experience.
• Proficient in warehouse management systems (WMS), logistics software, and industry best practices.
• Familiarity with Lean Six Sigma methodologies.
• Excellent communication, organizational, and analytical skills. Fluency in English is essential.

Nice to have

• Experience with data analytics and reporting tools.

Skills & tools

• Warehouse Management Systems (WMS)
• Logistics Software
• Lean Six Sigma

Practical notes

• Visa sponsorship is not available for this position.
• Benefits include 28 days of holiday (increasing to 32 days with each year of service), competitive salary, private medical insurance, enhanced pension scheme, enhanced maternity and paternity leave, nursery scheme, cycle to work scheme, and regular company social events.

We are looking for individuals who are:

• Game Changers: Individuals who approach challenges with creativity and propose innovative solutions while maintaining realistic timelines for goals.
• Data Fanatics: Those who utilize data to identify issues, draw objective conclusions, and implement actionable solutions, continuously monitoring their impact.
• Partner Obsessed: Professionals who prioritize clear communication with partners, actively listen to their needs, and strive to exceed their expectations.
• Team of Doers: Team players who uplift others, take initiative, contribute to improvements, and hold themselves accountable to their colleagues and partners.

Why should I work at Pattern?

Joining Pattern means becoming part of a dynamic team that is making significant strides in the ecommerce sector. We set ambitious goals and work diligently to achieve them while fostering a supportive and enjoyable work environment. Our comprehensive benefits package is designed to promote work-life balance and employee well-being.