Director of North America Operations

About the role

This position oversees the strategy and execution of our North American facility operations to ensure high-performance standards across our network. You will lead a team of site managers and General Managers to drive efficiency, manage labor planning, and support our rapid expansion.

Key facts

What you'll do

• Monitor operational metrics including throughput, bin health, attrition, and backlogs to resolve issues immediately.
• Manage labor planning for tens of thousands of hours across multiple facilities.
• Mentor and coach site leadership to ensure network-wide alignment and professional growth.
• Serve as the primary point of escalation for cross-functional challenges involving HR, IT, Finance, and RME.
• Identify process gaps and implement improvements to support new building launches and scaling.

Requirements

• 8+ years of operational leadership experience, preferably in multi-site management for high-growth companies.
• Proven experience managing complex P&L responsibilities and large-scale labor planning.
• Demonstrated success in launching new facilities and hiring salaried leadership teams.
• Ability to anticipate operational roadblocks and take decisive action without needing explicit direction.
• Strong technical aptitude for data-driven decision making.

Nice to have

• Familiarity with SQL.
• Experience using AI agents to improve operational efficiency.

Skills & tools

• P&L management
• Labor planning
• Multi-site operations
• Data analysis
• Strategic scaling

Practical notes

• Benefits include unlimited PTO, paid holidays, health/vision/dental insurance, and an onsite fitness center.
• 401(k) matching: 100% of the first 3% and 50% of the next 2% of eligible compensation.
• Company-paid life insurance and casual dress code.
• Hiring process involves a phone screen, video interview, onsite panel interview, reference checks, and executive review.