Account Manager

About the role

You will oversee a portfolio of clients, focusing on renewals and identifying expansion opportunities within the IP and R&D sectors. This position involves building long-term partnerships with key stakeholders to ensure they gain maximum value from our AI-driven platform.

Key facts

What you'll do

• Manage client relationships across a dedicated portfolio.
• Secure renewals and meet quarterly expansion goals.
• Engage with multiple stakeholders to maintain strong partnerships.
• Conduct account reviews to track objectives and confirm value delivery.
• Detect potential churn risks and create plans to ensure retention.
• Maintain a 90 day rolling forecast for renewals and growth.
• Report on progress of initiatives to internal and external partners.
• Work with Sales and Product teams to improve the client experience.

Requirements

• Proven experience managing large or multi-stakeholder accounts in a B2B SaaS environment.
• Ability to use a consultative approach to manage relationships.
• Commercial mindset with experience partnering with sales teams.
• Proficiency in using account planning frameworks.
• Experience presenting, influencing, and negotiating with senior-level contacts.
• Analytical skills and a proactive approach to account management.
• Interest in innovation and the success of client projects.

Practical notes

• This is a hybrid role with a requirement to work from the London office on Wednesdays.
• Benefits include 25 days of annual leave plus bank holidays, private healthcare via AXA, and a pension scheme with Scottish Widows.
• Additional perks include two paid volunteering days, enhanced parental leave, a work from home stipend, a Cycle to Work scheme, life assurance, payroll giving, and eyecare vouchers.
• Candidates requiring interview accommodations should contact recruitment@patsnap.com.