Senior Account Manager

About the role

Patsnap is a leading SaaS company recognized for its innovative AI-driven solutions that enhance research and development as well as intellectual property productivity. In this role, you will oversee a portfolio of enterprise accounts across the ASEAN region, focusing on both acquiring new business and nurturing existing client relationships to foster growth and retention.

Key facts

What you'll do

• Manage the complete sales process, starting from the initial discovery phase and solution design to the final stages of contract negotiation for both enterprise clients and small to medium-sized enterprises (SMEs).
• Maintain a robust sales pipeline and deliver precise revenue forecasts to guide strategic decision-making.
• Oversee the entire lifecycle of your assigned accounts, which includes managing renewals, identifying upsell opportunities, and executing cross-sell strategies.
• Serve as a key advisor to senior stakeholders in departments such as legal, research and development, and innovation, ensuring they receive tailored solutions that meet their needs.
• Facilitate onboarding sessions for new clients and conduct quarterly business reviews to assess satisfaction levels and address any concerns.
• Address account escalations effectively and communicate the advantages of new product updates to your client base, ensuring they are informed and engaged.
• Collaborate with internal teams to align product offerings with client needs and market trends, enhancing overall service delivery.
• Develop and implement strategic account plans that drive revenue growth and strengthen client relationships.
• Utilize CRM tools to track interactions and maintain detailed records of account activities, ensuring transparency and accountability.
• Participate in industry events and networking opportunities to promote Patsnap's offerings and expand your professional network.
• Analyze market trends and competitor activities to identify potential opportunities and threats in the region.

Requirements

• A bachelor's degree or higher is required, with a preference for candidates who have studied engineering, chemistry, or business.
• A minimum of 5 years of experience in B2B sales, particularly in the fields of enterprise SaaS, technology solutions, intellectual property services, or research and development tools.
• Proven experience in managing strategic accounts that involve complex sales processes and long sales cycles.
• A strong track record of working with clients in the ASEAN region, demonstrating an understanding of the local market dynamics.
• Ability to articulate technical and data-intensive solutions in a manner that is accessible to non-technical stakeholders.
• Proficiency in English is essential for effective communication with clients and team members.

Nice to have

• Previous experience selling to teams focused on innovation, legal, intellectual property, or research and development would be advantageous.
• Fluency in additional Asian languages can enhance communication with a broader client base and is considered a plus.
• Familiarity with the latest trends and technologies in the SaaS industry will be beneficial for understanding client needs.

Skills & tools

• Expertise in consultative selling techniques that foster trust and long-term relationships with clients.
• Strong stakeholder management abilities to navigate complex organizational structures and influence decision-makers.
• Proficient in managing sales pipelines effectively to ensure consistent revenue generation.
• Experience in enterprise SaaS sales, with a focus on delivering value to clients through tailored solutions.

Practical notes

This position is based in our Singapore headquarters, and it requires in-office attendance to facilitate collaboration with team members and clients. Candidates should be prepared for a dynamic work environment that emphasizes teamwork and innovation. The role offers a competitive salary and benefits package, commensurate with experience and qualifications. Additionally, candidates must be eligible to work in Singapore, and visa sponsorship may be available for the right candidate.

About the company

Patsnap empowers IP and R&D teams by providing better answers, so they can make faster decisions with more confidence. Founded in 2007, Patsnap is the global leader in AI-powered IP and R&D intelligence.