Supply Support Specialist
Job description
Supply Support Specialist at paraform.
About the role
This position serves as the primary contact for recruiters using the platform, offering immediate assistance for initial setup, problem-solving, and quick issue resolution. You will handle daily tasks such as onboarding new recruiters, providing platform guidance, resolving submission and approval issues, addressing payout questions, and managing disputes. This is a key role with significant responsibility in a developing support function.
Key facts
What you'll do
- Act as the primary, most responsive, and helpful point of contact for recruiters across various communication channels.
- Evaluate and prioritize numerous incoming requests, determining the most critical issues to address first.
- Resolve problems related to the platform, candidate submissions, approvals, and payouts, escalating complex cases as needed.
- Guide new recruiters through their initial submissions and help them understand their competitive standing.
- Identify recurring questions and develop systematic solutions, like improved onboarding, help center articles, or self-service options, to reduce repeat inquiries.
- Collaborate with Sourcing, Activations, and Account Managers to maintain recruiter engagement and activity.
Requirements
- Ability to think from a recruiter's perspective, understanding their motivations and experience, and safeguarding their trust, especially concerning financial matters and fairness.
- Clear, professional, and friendly written communication with a polished yet approachable tone, free from errors.
- Skill in prioritizing ambiguous situations with sound reasoning and acknowledging when information is unknown rather than guessing.
- Capacity to link support patterns to broader business dynamics and consider issues in terms of systems and unit economics, not just individual tickets.
- A drive to proactively solve problems, build self-service solutions, learn quickly, and adapt to a role that currently involves manual processes.
Nice to have
- Experience in a high-volume role interacting directly with customers or recruiters (e.g., support, operations, recruiting, account management).
- Familiarity with marketplace models, recruiting processes, or Applicant Tracking Systems (e.g., Ashby, Greenhouse).
- Background in payment processing or financial technology.
- A history of improving existing processes rather than just executing them.
Skills & tools
- Chat support
- Slack
Practical notes
Paraform is building an AI recruiting marketplace, connecting companies with specialized recruiters and AI agents to streamline hiring. The company partners with industry leaders and is growing rapidly. This role offers the chance to contribute to a mission focused on making hiring fast, reliable, and scalable.