Staff Software Engineer, Identity and Access Platform

About the role

You will own the design and execution of the core identity and access platform that secures every interaction within our agentic AI ecosystem. This role requires you to architect and implement the foundational services that enable secure authentication, robust authorization, and seamless user lifecycle management at global scale. You will be responsible for the end-to-end reliability, performance, and correctness of critical pathways including login flows, token management, and service-to-service communication. You will partner closely with security, product, and AI teams to ensure identity controls keep pace with rapid innovation and evolving compliance landscapes. Your work will directly influence the trust model that protects our customers, including enterprises such as Databricks, SAP, Siemens, and Verizon. You will drive technical strategy for identity primitives, making high-impact decisions that balance security, usability, and operational efficiency. You will mentor engineers and elevate standards by crafting high-quality, maintainable solutions that other teams depend upon. This position is ideal for someone who thrives on complex distributed systems and takes ownership of problems that span product, infrastructure, and security.

Key facts

What you'll do

• Architect and implement the identity and access platform components that underpin authentication, authorization, and secure service-to-service communication across all Outreach products.
• Design and operate login flows, session management, and account protection mechanisms that meet strict reliability, security, and performance targets.
• Implement and maintain fine-grained authorization controls and access policies that enforce least privilege and support dynamic security models.
• Oversee token lifecycle management, including issuance, refresh, revocation, and secure storage practices across distributed systems.
• Build and evolve SCIM provisioning workflows and team administration capabilities to support efficient user lifecycle management at scale.
• Develop and integrate OAuth and OpenID Connect flows that enable secure third-party integrations and seamless partner ecosystem connectivity.
• Collaborate with security and compliance stakeholders to ensure identity services adhere to regulatory requirements and industry best practices.
• Optimize authentication and authorization pathways to reduce latency, improve throughput, and meet stringent operational service levels.
• Evaluate and select architectural approaches for identity infrastructure, ensuring correctness, scalability, and long-term maintainability.
• Drive the adoption of AI-native development practices in identity engineering, enabling secure and scalable automation of identity workflows.
• Provide technical leadership by defining standards, patterns, and best practices for identity and access management across engineering organizations.
• Investigate and resolve complex platform-level issues, coordinating with cross-functional teams to implement robust fixes.
• Mentor engineers on identity security principles and contribute to the broader technical community through documentation and knowledge sharing.
• Participate in on-call rotations to ensure timely response to critical identity and access incidents.
• Explore emerging identity protocols and technologies, assessing their applicability to current and future product needs.
• Ensure identity platform components are observable, testable, and operable in production at enterprise scale.
• Act as the technical owner for identity initiatives, aligning roadmap priorities with business objectives and customer needs.

Requirements

• Bring five or more years of experience building server-side software focused on identity and access management systems.
• Demonstrate a strong command of modern authentication protocols such as OAuth 2.0 and OpenID Connect.
• Show hands-on expertise with secure token storage, session management, and cryptographic best practices.
• Possess deep knowledge of SCIM provisioning standards and implementation strategies in distributed environments.
• Have a proven history of delivering high-availability platform services in environments where security and reliability are paramount.
• Exhibit strong ownership and accountability for complex systems, with the ability to troubleshoot issues across multiple layers of the stack.
• Display comfort working with regulated environments and aligning identity controls to compliance objectives.
• Have experience designing and operating infrastructure that supports rapid growth and global deployment.

Nice to have

• Experience with agentic AI platforms and secure AI integration patterns is advantageous.

About the company

Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions.