Senior Sales Operations Manager

About the role

We are seeking a strategic operator to lead sales operations for our Enterprise segment and Sales Development Representative (SDR) organization. You will function as a trusted advisor to leadership, utilizing an AI-first approach to optimize territory design, forecasting, and pipeline generation. This is a high-visibility individual contributor position reporting to the Director of Sales Operations.

Key facts

What you'll do

• Manage territory design and strategy for the Enterprise segment.
• Lead forecast management and facilitate weekly forecast meetings to ensure predictable business growth.
• Design and maintain dashboards to track business health, identify performance gaps, and present actionable insights to leadership.
• Oversee end-to-end SDR operations, including workflow design for prospecting and pipeline hand-offs.
• Define and monitor SDR KPIs such as activity metrics, conversion rates, and quota attainment.
• Collaborate with SDR leadership to deploy AI agents and automated workflows to improve rep productivity and lead scoring.
• Partner with Enablement and RevTech teams to scale AI and automation across broader go-to-market motions.

Requirements

• 7 to 8+ years of experience in sales operations.
• Previous experience supporting enterprise or global segments and SDR/BDR organizations.
• Proven ability to launch or scale AI agents, agentic AI, or automation tools within a revenue operations context.
• Experience with pipeline management and forecasting.
• Proficiency in defining and reporting on SDR/BDR KPIs.
• Strong analytical skills with the ability to translate complex data into executive-level insights.
• Advanced proficiency in Excel.
• Solid functional knowledge of Salesforce CRM, including report and dashboard creation.
• Bachelor degree in Business, Finance, or a related field.

Nice to have

• MBA.
• Familiarity with the Outreach platform, ZoomInfo, LinkedIn Navigator, and AI LLM tools such as Claude.

Skills & tools

• Salesforce.com
• Advanced Excel
• AI agent deployment
• Pipeline forecasting
• SDR/BDR performance metrics
• Data-driven stakeholder management

Practical notes

• Benefits include flexible time off, 401k, and comprehensive medical, dental, and vision coverage.
• Parental leave program includes options for a paid night nurse and a gradual return-to-work schedule.
• Perks include infertility and assisted reproductive services, employee referral bonuses, and office snacks.
• Outreach supports various employee resource groups including Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military.