Forward Deployed Engineer - AI Revenue Agents

About the role

You are responsible for the complete lifecycle of AI Revenue Agents inside customer sales motions. Your daily work involves designing buyer conversations, configuring workflows, and tuning models to fit real deals. You transform complex go-to-market requirements into working agent behaviors that operate behind the scenes to power every buyer conversation. You partner closely with sales teams to observe live interactions and extract patterns that improve automated outreach sequences. You act as the bridge between product strategy, engineering constraints, and revenue execution in the field. You ensure that every deployment is measurable, repeatable, and aligned with the broader revenue operations framework. You continuously iterate on agent logic based on performance signals and feedback from customer success teams.

Key facts

What you'll do

Design buyer-facing conversations for AI Revenue Agents while mapping each step to existing sales playbooks.

Configure the Research Agent to collect account context, competitive signals, and historical data before any outreach sequence begins.

Orchestrate the Deal Agent to modify offers, track conditions, and ensure pricing logic stays aligned with contract terms.

Lead live simulations with sales teams, converting complex scenarios into repeatable patterns for everyday pipeline execution.

Shape forecasting logic within Outreach AI so pipeline predictions accurately reflect seller behavior and market timing.

Coordinate with product teams to surface usage insights, identify friction points, and prioritize improvements for agent reliability.

Establish operational guardrails that define when human review is required and when agents can proceed autonomously on tasks.

Partner with customer success to codify expansion playbooks, ensuring renewal and upsell conversations benefit from agent automation.

Review conversation logs to identify breakdowns in agent reasoning and recommend configuration changes that improve outcomes.

Collaborate with data teams to validate that metrics used for agent performance are accurate, consistent, and actionable.

Implement testing frameworks that compare agent-driven sequences against manual outreach to quantify productivity gains.

Document standard operating procedures for configuring new agents, including edge cases and escalation paths.

Support rollout planning for new agent features, including training sessions and enablement materials for revenue teams.

Monitor real-time execution of automated conversations to ensure compliance with company policies and buyer expectations.

Requirements

You possess three to five years of experience building solutions that sit between AI systems and real business processes.

You understand how sales calls, email sequences, and stakeholder maps translate into structured steps for an agent.

You can read configuration, interpret model outputs, and adjust rules without needing constant engineering support.

You communicate clearly with both technical and non-technical audiences, translating ambiguous problems into testable steps.

You reside in the United States and are authorized to work without sponsorship at this time.

You are comfortable working with JSON, YAML, and configuration files that define agent workflows and decision trees.

You have experience interpreting data from conversational analytics platforms to drive product decisions.

You have a history of taking ambiguous requirements and turning them into documented, repeatable processes.

About Outreach

Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.

Location requirement

Applicants must reside in the United States.

What you'll do

Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions.