Account Manager, Commercial, EMEA

About the role

Outreach is seeking a professional to manage renewals and expansion opportunities for our commercial customer segment. You will serve as a product expert, helping organizations with 50 to 1,000 employees optimize their use of our agentic AI platform.

Key facts

What you'll do

• Oversee the full renewal, expansion, and cross-sell lifecycle for assigned accounts.
• Partner with customers to ensure platform adoption and business process optimization.
• Advise clients on financial outcomes and return on investment using your business acumen.
• Create account strategy plans based on data to improve customer sentiment and utilization.
• Manage renewal processes to protect revenue and mitigate churn risks.
• Forecast renewal and expansion pipelines with high accuracy.
• Act as the primary point of contact for clients, providing strategic guidance and product expertise.
• Promote AI-driven sales strategies, including deal intelligence and conversation analytics.
• Integrate AI tools into your daily workflow to prioritize accounts and personalize communication.

Requirements

• Minimum 2 years of experience in account management, customer success, or sales lifecycle management, ideally within SaaS.
• Demonstrated ability to drive product adoption and show value realization.
• Experience managing complex renewal and expansion sales cycles.
• Strong financial literacy with the ability to calculate and present ROI.
• Proven project management capabilities.
• Ability to influence stakeholders without direct authority.
• Strong negotiation, communication, and interpersonal skills.
• Executive presence when interacting with leadership teams.
• Knowledge of modern sales methodologies.

Practical notes

• Benefits include 25 days of holiday plus 8 bank holidays, pension contributions, and private medical care for you and your family.
• Includes life insurance at 4x annual salary, dental coverage, and a cash plan via Medicash.
• Parental support features 16 weeks of top-up maternity leave or 8 weeks of fully paid paternity leave, plus a night nurse program.
• Employees may participate in an equity program and various internal resource groups such as OWN+, Adelante, OBX, Mosaic, Pride, Gender+, Disability Community, and Veterans/Military.
• Referral bonuses are available for successful candidate recommendations.