Osahon Uyi-Eribo

Profiled clients and opened new business accounts
Clearly communicate with clients and recommend the best product intervention for them
Ensured proper follow-up on clients to ensure satisfaction and retention.

Document the customer's order.
Ensured customers get the exact product they ordered.
Resolve customer complaints and resolve issues when they arise.

Delivered high-quality service by warmly welcoming patients to the hospital, taking down their details, and registering them on the
hospital EMR System.
Ensured long wait times were eliminated by onboarding new patients and guiding them through the hospital's various sessions.
Received inbound calls and responded promptly to patients’ inquiries via phone calls, text messages, and sms.
Listened to the patient’s complaint and responded appropriately, escalating where necessary.
Request for approval from the patients’ HMO to attend to patients promptly
Educated patients on the hospital's products, ranging from the Diaspora and home care, antenatal care, and delivery care packages.
Booked patients for specialist consultation and treated information with confidentiality.
Proper follow-up on patients to ensure customer satisfaction and retention.
Collaborated with other departments to ensure patients get excellent service and are satisfied.