Customer Success Manager
Job description
Customer Success Manager at opusclip
About the role
OpusClip, a leader in AI video generation, seeks a customer-focused professional to manage client relationships and drive value. You will be responsible for ensuring clients achieve their goals with our platform, leading to renewals and expanded usage. This role is ideal for someone who thrives in a dynamic environment and enjoys building strong partnerships.
Key facts
What you'll do
Manage a portfolio of clients, overseeing their success from onboarding through renewal and expansion.
Act as a trusted advisor, understanding client workflows and demonstrating how OpusClip can enhance their content creation.
Proactively identify and address potential risks to customer satisfaction and retention.
Drive the renewal process and negotiate terms to ensure continued partnership.
Identify opportunities for clients to increase their use of OpusClip's capabilities.
Collaborate with internal teams to advocate for customer needs and share insights.
Requirements
A minimum of 4 years of experience in SaaS customer success, account management, or a similar client-facing role with commercial responsibilities.
Demonstrated experience in the media, video, or content creation technology sectors.
A proven history of successfully managing renewals, retention, and revenue growth.
Strong negotiation skills and a keen understanding of commercial agreements.
The ability to communicate effectively with both day-to-day users and executive-level stakeholders.
Experience working in a startup or fast-paced environment with evolving structures.
Excellent organizational skills and the ability to manage a book of business effectively.
A proactive approach to problem-solving and a capacity to interpret customer data.
Comfort with technical products and the ability to work alongside technical teams.
Willingness to travel for client meetings as needed.
Nice to have
Experience with AI, video editing, or social media products.
Familiarity with modern video production and social media workflows.
Previous experience serving media companies or enterprise-level clients.
A background that includes both customer success and sales or account management.
Skills & tools
CRM software
Product usage analytics
Communication and negotiation tools
Practical notes
Occasional travel may be required.
Comprehensive medical, dental, and vision benefits are provided.