Bilingual English and Spanish Member Loyalty Representative

About the role

Oportun is seeking individuals with backgrounds in hospitality, sales, cashiering, or customer service to join our team. You will serve as a primary point of contact for our members, providing support and education regarding our financial services to help them reach their goals.

Key facts

What you'll do

• Greet members and provide high-quality service in our retail locations.
• Handle transactions while maintaining data privacy and following company protocols.
• Work independently or as part of a team to meet daily lending and service targets.
• Spend over 50% of your time conducting outreach at community events, partner locations, or local businesses to generate leads and assist with applications.
• Use iPads and QR codes to help potential members begin the application process.
• Maintain store cleanliness, including sweeping, mopping, and trash removal.
• Perform administrative tasks on a computer for 3-6 hours daily.
• Travel between local work sites and outreach locations as required.
• Uphold company values: On a Mission, As One, to Make it Better, Now.

Requirements

• Fluency in both English and Spanish.
• Previous experience in sales, hospitality, cashiering, or customer service.
• Ability to work a rotating schedule that includes weekends, with shifts set every two weeks.
• Capacity to work outdoors in various conditions for outreach activities.
• Physical ability to lift or move items weighing up to 25 pounds.
• Reliable attendance and punctuality.
• Basic computer proficiency and experience using office equipment like scanners and phones.
• Ability to organize and maintain paper files.

Skills & tools

• iPad and mobile application navigation
• Point of sale and office equipment
• Bilingual communication (English/Spanish)

Practical notes

• Benefits include medical, dental, vision, life and disability insurance, and flexible spending accounts.
• Compensation includes a competitive base salary plus sales incentives.
• Additional perks include 401(k) retirement savings, paid training, 16 hours of annual volunteer time off, travel assistance, accident coverage, and access to an employee assistance fund.