Bilingual English and Spanish Member Loyalty Representative R14096

About the role

Oportun is seeking individuals with backgrounds in hospitality, sales, cashiering, or customer service to join our team. You will serve as a primary contact for our members, focusing on building relationships and educating the community about our financial services. This role balances in-store operations with active community engagement to help our members reach their financial goals.

Key facts

What you'll do

• Provide high-quality service and warm greetings to all members.
• Execute transactions while adhering to company procedures and maintaining data security.
• Manage store operations independently or as part of a team to meet lending and service targets.
• Spend over 50% of your time on outreach, including visiting local businesses, attending community events, and engaging with potential members at Lending As A Service partner locations.
• Use iPads and QR codes to assist with new applications during community outreach.
• Maintain store cleanliness, including sweeping, mopping, and trash removal.
• Perform administrative tasks on a computer for 3-6 hours daily.
• Travel between local work sites and outreach locations as required.
• Uphold company core values: On a Mission, As One, to Make it Better, Now.

Requirements

• Bilingual fluency in English and Spanish.
• Ability to work a rotating schedule, including weekends, with shifts set every two weeks.
• Willingness to work outdoors year-round for marketing and outreach activities.
• Capacity to lift or move items weighing up to 25 pounds.
• Reliable and predictable attendance.
• Experience in sales, customer service, cashiering, or hospitality.

Skills & tools

• Basic computer proficiency.
• Experience with office equipment including phones, scanners, and iPads.
• Ability to organize and maintain paper files.

Practical notes

• Compensation includes competitive pay plus sales incentives.
• Benefits include medical, dental, vision, life and disability insurance, and flexible spending accounts.
• Additional perks include 401(k) retirement savings, paid time off, paid training, 16 hours of annual volunteer time off, an employee assistance fund, and travel assistance.