Bilingual and Spanish Member Loyalty Representative

About the role

Oportun provides financial services to help members reach their goals through borrowing and budgeting tools. This role focuses on delivering high-quality service and community outreach to expand access to affordable credit.

Key facts

What you'll do

• Greet members and provide service while maintaining data security and following company procedures.
• Spend over 50 percent of your time conducting outreach at community events, flea markets, and partner locations to generate leads.
• Build relationships with local business owners and employees to promote financial services.
• Use iPads and QR codes to assist potential members with application starts.
• Manage store appearance, including light cleaning tasks like sweeping and window washing.
• Operate computers for administrative tasks and member support for 3 to 6 hours daily.
• Travel between local work sites and outreach locations as required.

Requirements

• Fluency in both English and Spanish.
• Previous experience in hospitality, sales, cashiering, or customer service.
• Ability to work a flexible, rotating schedule that includes weekends.
• Capacity to work outdoors year-round for promotional activities.
• Ability to lift or move items weighing up to 25 pounds.
• Reliable attendance and the ability to work independently or as part of a team.

Skills & tools

• Basic computer proficiency.
• Experience with office equipment including phones, scanners, and iPads.
• Ability to organize and maintain physical files.

Practical notes

• Compensation includes competitive pay plus sales incentives.
• Benefits package: Medical, Dental, Vision, FSAs, Life and Disability insurance, Accident coverage, and Travel Assistance.
• Additional perks: 401(k) retirement savings, Paid Time Off, 16 hours of annual volunteer time, Employee Assistance Fund, and paid training.