Senior Technical Solutions Engineer

About the role

You will act as a strategic technical leader and trusted advisor at the intersection of product, engineering, and customer success within OpenLoop. This role owns the design and delivery of complex, scalable solutions that enable partners to successfully integrate, deploy, and optimize our telehealth platform across diverse environments. You will blend solutions development, systems architecture, and direct customer engagement to turn clinical and operational requirements into robust technical outcomes. You will be hands-on with web and backend service development, APIs, data workflows, and cloud infrastructure while ensuring solutions are reliable and scalable. You will collaborate closely with partners and internal stakeholders to de-risk integrations and support go-to-market care delivery for companies across all 50 states. This position is built for someone who thrives in fast-paced, ambiguous environments and is passionate about turning ideas into working solutions that deliver measurable impact. You will continuously synthesize feedback from the field to inform platform enhancements and best practices.

Key facts

What you'll do

• Design and develop custom solutions and integrations for key partners and customers using web and backend services.
• Implement software solutions across web applications, data flow, APIs, cloud platforms, and event-driven infrastructure to meet clinical workflows.
• Collaborate with product and engineering teams to enhance core platform capabilities based on real-world feedback and emerging requirements.
• Lead technical discovery sessions to translate ambiguous business requirements into clear system designs and integration strategies.
• Work with vendors and external partners on technology implementations, ensuring alignment with security, compliance, and operational standards.
• Diagnose and resolve complex integration or production issues using structured troubleshooting and deep system knowledge.
• Document and share best practices to improve implementation efficiency, scalability, and long-term maintainability of solutions.
• Coordinate with cross-functional teams to ensure smooth software deployment, integration testing, and phased rollouts.
• Support post-implementation reviews and continuous improvement initiatives to drive measurable outcomes and platform maturity.
• Engage directly with stakeholders to clarify needs, manage expectations, and communicate technical trade-offs in a clear, actionable manner.
• Contribute to technical documentation, architecture diagrams, and integration playbooks that enable consistent delivery at scale.
• Identify opportunities to automate manual processes, reduce integration friction, and improve the partner and customer experience.
• Collaborate with sales and success teams to provide technical validation and proof-of-concept support during the sales cycle.
• Maintain awareness of healthcare technology trends and regulatory considerations relevant to telehealth delivery and data interoperability.
• Partner with data and infrastructure teams to ensure solutions are performant, secure, and aligned with cloud best practices.

Requirements

• Hold a Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field as the minimum academic credential.
• Bring experience in healthcare, health tech, or SaaS environments to understand the nuances of virtual care delivery.
• Operate with extreme ownership, urgency, and follow-through to meet demanding timelines and customer commitments.
• Maintain a highly versatile technical skill set, including front end web development, APIs, cloud platforms, databases, distributed systems, and automation.
• Demonstrate experience in software development, web applications development, cloud platforms, DevOps, and IT infrastructure.
• Exhibit excellent problem-solving, critical thinking, and stakeholder management skills while thriving in ambiguity and fast-paced settings.
• Possess strong communication skills to synthesize and present information clearly to both technical and non-technical audiences.
• Show curiosity and creativity by consistently exploring new technologies and better approaches to solve complex problems.
• Demonstrate passion for turning ideas into working solutions that deliver measurable impact for customers and the business.
• Be comfortable working across distributed teams and asynchronous communication channels in a fully remote environment.
• Understand the importance of compliance, security, and data privacy in the context of healthcare technology solutions.
• Have the ability to manage multiple priorities and context switch while maintaining attention to detail and quality.
• Willingness to travel occasionally for customer visits, partner meetings, or industry events as needed.
• Capability to read, write, and interpret technical documentation, API specifications, and integration requirements.
• Commitment to continuous learning and sharing knowledge to elevate the overall capability of the team.

Practical notes

This is a salaried, full-time position based in the United States with remote work eligibility. There may be occasional travel requirements for customer visits, partner meetings, or industry events as dictated by business needs. No specific visa sponsorship details, working hours, or application deadlines are provided in the source material.