Staff Product Manager

About the role

The is entrusted with defining the strategic vision and execution roadmap for patient engagement initiatives. This role owns the end-to-end strategy for Patient CRM and Patient 360, shaping how patient data and care-journey signals are structured to drive retention and intelligent capabilities. You will establish the foundational data and context layers that enable sophisticated follow-up prioritization and winback campaigns. A central responsibility involves acting as a pivotal product leader who influences both Product and Services teams through complex decision-making. You will ensure that patient engagement remains consistent and effective from initial intake through ongoing support phases. Your work will directly contribute to building AI-forward features that leverage structured patient history for future innovation. You will translate ambiguous, data-rich requirements into clear product guidance that aligns cross-functional stakeholders.

Key facts

What you'll do

• Define the long-term product direction and strategic vision for Patient CRM and Patient 360 platforms.
• Establish the data and context foundation that enables advanced follow-up prioritization and winback campaign capabilities.
• Collaborate closely with Engineering, Design, and Clinical Operations to ship platform capabilities tailored for B2B clients.
• Balance immediate patient retention targets with strategic investments in context quality to support future AI functionality.
• Serve as a trusted product advisor to leadership within Product, Engineering, and Services functions for complex initiatives.
• Translate ambiguous, data-rich requirements into clear and actionable product guidance for cross-functional teams.
• Ensure patient journey signals are meticulously structured to support care recommendations and timely clinical interventions.
• Advance AI-ready features by coordinating inputs from clinical operations and diverse client workflows.
• Drive engagement strategies that maintain patient interest and adherence from initial intake through ongoing support cycles.
• Optimize the patient data model to enhance retention, reduce churn, and improve overall care-journey outcomes.
• Partner with clinical operations to integrate real-world workflows into scalable digital engagement platforms.
• Establish metrics and feedback loops to continuously refine product strategy based on patient and client outcomes.

Requirements

You bring a minimum of 7 years of product management experience focused on patient, consumer, or CRM-adjacent solutions within digital health contexts. You have a demonstrable track record of building on data-rich surfaces such as CRM systems and engagement platforms that serve B2B healthcare models. You possess experience integrating or building AI/ML features that rely on structured information, historical user data, and predictive modeling techniques. You excel at building, communicating, and managing roadmaps across cross-functional teams operating in fast-moving, ambiguous healthcare environments. You navigate ambiguity and make sound prioritization decisions even when critical information is incomplete or evolving. You communicate complex product concepts clearly to both technical and non-technical stakeholders, aligning teams around shared objectives. You understand the nuances of healthcare data, patient identity resolution, and multi-tenant data architecture in regulated contexts. You demonstrate familiarity with virtual care, telehealth platforms, or patient-facing care delivery workflows within digital health settings.

Nice to have

Experience in healthcare, health tech, digital pharmacy, or other regulated industries is explicitly valued and preferred. Familiarity with virtual care, telehealth platforms, or patient-facing care delivery workflows is considered an asset for this role. Understanding of healthcare data standards, patient identity management, or multi-tenant data architecture is highlighted as beneficial for long-term success. Experience with patient retention, care-gap closure, or support workflow automation is preferred and aligns with core job responsibilities.

Practical notes

This Staff Product Manager listing at Openloop Health specifies United States

Remote work arrangements. You should The role is full-time, and candidates should verify alignment with employment terms on the official application portal.

Sound like a good fit? We would love to meet you and explore how your strategic product experience can shape the future of patient engagement. The organization values autonomy, competence, and belonging, creating an environment where team members are empowered to deliver their best work. If your background aligns with the outlined responsibilities and qualifications, you are encouraged to move forward in the application process through the designated channels.