Project Manager III

About the role

OpenGov is a leading provider of AI and ERP solutions tailored for over 2,000 government entities across the United States. The Project Manager III position is pivotal in overseeing the comprehensive deployment of these innovative solutions, ensuring that customer satisfaction remains high while also maintaining project profitability. This role requires a blend of strategic oversight and hands-on management to drive successful implementations.

Key facts

What you'll do

• Develop and articulate project scope, timelines, and deliverables for multiple simultaneous customer implementations, ensuring clarity and alignment with client expectations.
• Serve as the primary point of contact for all project-related communications, ensuring adherence to delivery standards and timelines.
• Collaborate with various internal teams to secure necessary resources and documentation to facilitate project success.
• Assist the sales team by defining implementation strategies and contributing to the creation of Statements of Work (SOW).
• Continuously monitor project progress, proactively identifying potential risks and implementing effective mitigation strategies to keep projects on track.
• Enhance internal project delivery processes as the product suite evolves, ensuring that methodologies remain effective and efficient.
• Occasionally travel to client locations to conduct training sessions and foster strong relationships with stakeholders.
• Provide regular updates to management and stakeholders on project status, challenges, and successes, ensuring transparency throughout the project lifecycle.
• Mentor junior project team members, sharing knowledge and best practices to enhance overall team performance.
• Analyze project outcomes to identify areas for improvement and implement lessons learned in future projects.
• Engage with customers post-implementation to ensure continued satisfaction and address any ongoing needs or concerns.

Requirements

• A minimum of 3 years of project management experience in a SaaS environment, demonstrating a solid understanding of software deployment processes.
• Strong analytical capabilities that enable you to connect detailed project elements to overarching business objectives.
• Proven ability to manage a diverse portfolio of projects, each with varying degrees of complexity and requirements.
• Familiarity with Professional Services and Customer Relationship Management (CRM) software, enhancing your ability to manage client interactions effectively.
• A flexible mindset that allows for quick adaptation to changes in product offerings and evolving customer needs.
• Excellent communication skills, both verbal and written, to effectively convey project updates and engage with stakeholders at all levels.

Nice to have

• Experience with government budgeting processes or familiarity with financial software solutions, which can enhance your effectiveness in this role.
• Previous work experience in a project management capacity within the public sector, providing insights into government operations and challenges.
• Knowledge of Agile project management methodologies, which can contribute to more dynamic project execution.

Skills & tools

• Proficient in project management methodologies, including Agile and Waterfall approaches.
• Experience with SaaS implementation processes, ensuring smooth transitions for clients.
• Familiarity with CRM software tools, enhancing client relationship management capabilities.
• Knowledge of Professional Services automation tools to streamline project management tasks.
• Strong skills in risk management and mitigation strategies to proactively address potential project issues.
• Competence in budgeting and financial analysis to support project financial health.

Practical notes

• The compensation package comprises a base salary along with variable pay linked to performance metrics.
• Final salary offers will be tailored based on individual qualifications, experience, and geographical location.
• The benefits package includes comprehensive health insurance, a 401(k) plan with employer matching, flexible vacation policies, paid parental leave, wellness stipends, and contributions to Health Savings Accounts (HSA).
• This position requires on-site presence in Chicago, Illinois, fostering collaboration and teamwork within the Professional Services team.
• Candidates must be authorized to work in the United States, and visa sponsorship is not available for this role.

Join OpenGov and play a crucial role in transforming how government agencies operate through innovative technology solutions. Your expertise in project management will help shape the future of public sector efficiency and effectiveness.

About the company

's mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov. com http://OpenGov. com.