Contract Operations Project Manager

About the role

One-pass-solutions is seeking an Operations Project Manager to join the team for a 9-12 month contract. This role is crucial for managing high-demand projects, coordinating with various internal and external groups, and ensuring that key tasks are completed on schedule and to a high standard. You will provide essential project management support during a period of significant growth and operational activity.

Key facts

What you'll do

• Lead operational initiatives from start to finish, overseeing intake through final delivery.
• Coordinate with Operations, Product, Technology, Network, Growth, Finance, and outside partners to align on project scope, timelines, and deliverables.
• Create and maintain project plans, schedules, tracking tools, and reports to monitor progress and dependencies.
• Facilitate collaboration and accountability across teams to keep projects on track.
• Escalate issues and risks as needed, working to resolve them promptly.
• Act as the main project lead for initiatives involving external partners and key clients.
• Translate business and client needs into clear project plans, workstreams, and delivery milestones.
• Work closely with Technology and Operations to ensure systems are ready, integrations are smooth, and operations are prepared.
• Identify potential risks, gaps, and operational impacts, then proactively develop plans to reduce them.
• Serve as a central point for coordinating operational functions, ensuring tasks are prioritized and sequenced effectively.
• Manage dependencies between teams and conflicting priorities to minimize project delays.
• Facilitate project meetings, working sessions, status reviews, and stakeholder updates.
• Clarify ownership, accountability, and decision-making processes.
• Analyze operational and project data to find trends, risks, bottlenecks, and areas for improvement.
• Develop and maintain reports, dashboards, and project status summaries.
• Convert data into practical insights and recommendations for leadership and stakeholders.
• Support data-driven decisions and track outcomes throughout the contract.
• Establish project management standards, tools, and governance processes to improve execution consistency.
• Create and maintain project documentation, risk logs, decision registers, and status reports.
• Find opportunities to simplify processes and improve coordination across functions.
• Recommend sustainable operational practices that can continue after the contract ends.
• Provide regular updates to leadership on project status, achievements, risks, and key decisions.
• Identify blockers early and facilitate stakeholder alignment to maintain project momentum.
• Prepare presentations, reports, and recommendations for executives.
• Conduct project closeout reviews and document lessons learned.

Requirements

• 5 or more years of experience in project management, program management, operations, or consulting.
• Proven ability to lead complex, cross-functional projects with multiple stakeholders.
• Strong analytical and problem-solving skills, with the ability to use data for decision-making.
• Experience creating project reports, dashboards, and executive-level updates.
• Ability to quickly adapt, work independently, and make an immediate impact in a dynamic setting.
• Demonstrated effectiveness in working with both business and technical teams.
• Excellent communication, facilitation, and stakeholder management skills.

Nice to have

• Background in healthcare, payer, benefits, or related industries.
• Experience leading client-facing and external partner initiatives.
• Familiarity with project management and collaboration tools like JIRA, Asana, Smartsheet, and Excel.
• Experience improving operational processes and delivery models.
• Knowledge of KPIs, operational metrics, and performance reporting.
• PMP or similar project management certification.
• Experience working as a 1099 contractor or in a consulting role.

Skills & tools

• JIRA
• Asana
• Smartsheet
• Excel

Practical notes

This is a remote position for candidates residing in specific US states. While the company has a hybrid office in the Minnesota-St. Paul Twin Cities area, this contract role is fully remote within the listed states.