Lab Services Specialist/Member Support Specialist

About the role

This position combines laboratory assistance with direct member support to ensure high-quality primary care delivery. You will manage clinical tasks while maintaining a welcoming environment for patients visiting our Westport office.

Key facts

What you'll do

• Perform laboratory procedures and specimen collection as required by clinical protocols.
• Assist patients with check-in, scheduling, and general inquiries to ensure a positive experience.
• Maintain accurate patient records and laboratory logs in accordance with company standards.
• Collaborate with medical staff to facilitate smooth clinical operations.

Requirements

• Ability to work on-site in the Westport, Connecticut location.
• Strong communication skills for interacting with patients and clinical teams.
• Capability to handle administrative and clinical responsibilities simultaneously.

Practical notes

• Benefits include medical, vision, and dental insurance plans.
• Employees receive a free One Medical membership for themselves and three additional people.
• The company provides a 401(k) with a matching program.
• Staff are eligible for a paid four-week sabbatical after every five years of employment.
• Additional perks include life insurance, short and long-term disability coverage, and access to childcare resources through Urban Sitter.