Float Member Support Specialist

About the role

This position serves as a flexible support resource across our various office locations. You will act as a primary point of contact for patients, ensuring their experience remains consistent and high-quality as you rotate between different clinics.

Key facts

What you'll do

• Travel between designated office locations to provide operational support as needed.
• Assist patients with check-in procedures and administrative requests.
• Maintain a welcoming and professional environment for members visiting our clinics.
• Coordinate with clinical staff to ensure smooth daily operations.

Requirements

• Ability to work in a float capacity across multiple New York locations.
• Strong interpersonal skills to manage patient interactions effectively.
• Proficiency in standard office software and patient management systems.
• Commitment to maintaining high service standards in a fast-paced healthcare setting.

Practical notes

• Benefits include medical, vision, and dental insurance plans.
• Employees receive free One Medical memberships for themselves and three family members or friends.
• Financial benefits include a 401(k) with company match, paid life insurance, and fully paid short and long-term disability coverage.
• Time off includes flexible paid leave and a paid four-week sabbatical after every five years of employment.
• Support services include an Employee Assistance Program and a subscription to Urban Sitter for child and senior care needs.