Administrative Assistant/Front Desk Coordinator

About the role

You will serve as the primary point of contact for patients visiting our clinics, specifically focusing on our Senior Health population aged 65 and older. This position requires a dedication to high-quality service and the ability to manage the physical environment of the lobby to maintain our brand standards. You will act as a bridge between patients and our clinical staff to ensure every visit is efficient and welcoming.

Key facts

What you'll do

• Greet patients and manage the check-in process to ensure a positive first impression.
• Maintain the lobby area to meet company aesthetic and operational standards.
• Address patient feedback and resolve concerns in real time.
• Assist the Practice Coordinator, Operations Manager, and medical providers with daily administrative tasks.
• Facilitate access to care by identifying and removing obstacles for patients.
• Provide support across multiple office locations within the local market as a Flex Lab Services Specialist and Member Support Specialist.

Requirements

• Ability to work with a patient demographic aged 65 and older.
• Experience in a customer-facing or administrative role.
• Availability to travel between multiple offices in the Phoenix area.

Skills & tools

• Front desk operations
• Patient relations
• Office administration
• Conflict resolution
• Multi-site coordination