Account Expert (South America)

About the role

You will act as a primary advisor for our high-value ecommerce clients, helping them grow their revenue through strategic marketing. This role focuses on building long-term partnerships, guiding merchants through platform onboarding, and ensuring they reach their business objectives.

Key facts

What you'll do

• Serve as a trusted advisor to top-tier customers to drive their success
• Create and implement digital marketing strategies that increase merchant revenue
• Manage the full onboarding process, including contact migration, domain warmup, and initial campaign setup
• Maintain a regular cadence of strategic check-ins and provide prompt responses to client inquiries
• Monitor customer performance dashboards to resolve issues and manage escalations
• Update clients on new product features and platform releases
• Relay customer feedback to the engineering and product teams to influence platform development
• Lead quarterly business reviews and define performance goals
• Maintain detailed records of troubleshooting and resolution steps

Requirements

• 1-2 years of experience in customer success
• Ability to interpret digital marketing metrics such as open rates, click-through rates, and conversions
• Demonstrated history of creative problem-solving for clients
• Full professional fluency in English
• Experience managing business and sales discussions, including renewals and cancellations
• Proficiency in communicating via email, video call, phone, chat, and WeChat
• Strong time management skills and the ability to work independently
• Familiarity with Slack, Zoom, Intercom, Mixpanel, Hubspot, G-Suite, and ecommerce or marketing platforms

Nice to have

• Prior experience in SaaS, ecommerce, project management, or marketing strategy consulting

Skills & tools

• Digital marketing strategy
• Customer success management
• Data analysis
• Communication and sales negotiation
• Slack, Zoom, Intercom, Mixpanel, Hubspot, G-Suite, WeChat

Practical notes

• Gross salary starts at 1200 EUR per month plus performance-based commission
• Benefits include private health insurance, unlimited access to psychotherapy, and a workstation budget
• Includes an unlimited budget for professional learning and development
• Offers remote work flexibility, periodic workations, and team-building events
• Provides personalized work anniversary rewards such as travel or home services