Olamide Ojela

Acted as the primary technical lead for diagnosing and troubleshooting complex issues across Microsoft Office, Windows OS, and macOS environments. Achieved a 92% case resolution rate by utilizing advanced diagnostic tools and technical knowledge, significantly reducing escalation tickets. Maintained a consistent CSAT score of 4.81/5 by identifying emerging cases impacting business priorities and delivering tailored solutions. Collaborated with the technical advocacy team to document new case protocols and resolution procedures, ensuring knowledge sharing across the department.

Directed community outreach initiatives and operational logistics, including the design and development of training programs for caregivers to enhance service delivery ethics. Managed the organization’s digital space (Email, Website, WhatsApp, Facebook), leveraging these platforms to facilitate community building and stakeholder engagement. Optimized administrative workflows by implementing internet research and calendar management strategies to ensure continuous capacity delivery. Co-authored research papers on policy advocacy, including "The Challenges of Older Adult Education in Nigeria," contributing to high-level policy discussions.

Coordinated schedules and organized high-level meetings that directly contributed to the organization's operational efficiency. Prepared detailed daily activity reports and participated in organizing community well-being activities for older adults. Provided strategic administrative support to executive leadership and co-compiled critical papers on the "National Policy on Ageing for Older Persons in Nigeria"

Spearheaded digital marketing strategy development, defining targeted customer personas and analyzing competitor landscapes to drive conversion growth. Executed and optimized Google & Facebook Ads campaigns, successfully managing budgets to improve Return on Investment (ROI). Managed social media scheduling and analytics reporting using Metricool, Hootsuite, and Similar Web, generating insights that boosted engagement rates.

Authored in-depth essays on diverse academic concepts, including sustainable development, strategy, marketing, climate change, leadership, and managerial economics, demonstrating expertise and versatility with 95 percent client satisfaction rate. Reviewed and delivered high-quality reflective essays on Understanding of marketing management & connecting with customer; Kotler and Keller brand storytelling; Miri Rodriguez.