Senior Strategy & Operations Manager

About the role

This position involves leading strategic initiatives and improving operations for OKX Australia. You will work with various departments to enhance business performance, streamline processes, and implement scalable solutions. This role is ideal for someone who enjoys solving complex problems with data and leading projects from start to finish.

Key facts

What you'll do

• Lead significant, cross-functional projects to improve customer experience, operational efficiency, and commercial results.
• Transform unclear business challenges into structured workstreams with clear ownership, milestones, and measurable outcomes.
• Coordinate with Product, Compliance, Legal, Risk, Business Development, and Global Operations teams to ensure successful project delivery.
• Maintain project accountability and momentum, proactively managing risks, dependencies, and competing priorities.
• Analyze existing workflows to identify inefficiencies, customer pain points, and process bottlenecks.
• Design simpler, more scalable operating models and develop standard operating procedures (SOPs) and governance processes.
• Use quantitative and qualitative analysis to identify trends, diagnose root causes, and uncover business opportunities.
• Create dashboards, reporting frameworks, and operational metrics to provide visibility into business performance.
• Produce clear, actionable insights to support prioritization and executive decision-making.
• Establish project plans, governance, and reporting for strategic initiatives.
• Facilitate workshops, working groups, and executive updates to align stakeholders.
• Balance strategic thinking with hands-on execution to deliver initiatives quickly and with quality.

Requirements

• 6 or more years of experience in Strategy & Operations, Business Operations, Management Consulting, Program Management, or similar roles.
• Experience must be within fintech, technology, or financial services.
• Exceptional analytical and problem-solving abilities, including navigating ambiguity and simplifying complex issues.
• Proven experience using data to influence decisions, challenge assumptions, and achieve business outcomes.
• Advanced proficiency in data analysis.
• Strong project management skills, with experience delivering complex cross-functional initiatives involving multiple stakeholders.
• Demonstrated ability to influence others through logical reasoning, structured thinking, and effective communication.
• Comfortable working in a fast-paced, evolving environment where priorities can change rapidly.
• Strong process design capabilities, including documenting SOPs, governance frameworks, and scalable operating procedures.

Nice to have

• Experience within cryptocurrency, fintech, payments, or regulated financial services.

Skills & tools

• SQL
• BI tools (DataWind, Amplitude, Tableau, Power BI, or similar analytical platforms)