P2P Partner Operations Lead

About the role

OKX operates a significant peer-to-peer crypto marketplace, facilitating user transactions with local fiat through verified liquidity providers. This role involves leading a team to manage relationships with these crucial liquidity providers across various markets. You will ensure marketplace depth and reliability while enhancing the partner experience in a high-ownership, fast-paced environment.

Key facts

What you'll do

• Oversee the P2P liquidity provider program, monitoring marketplace coverage and improving partner satisfaction and retention.
• Lead and develop a team of account managers, providing strategic direction and elevating operational standards.
• Administer the liquidity-provider program, including tiering frameworks, account management, and retention efforts.
• Drive growth strategy and retention using data, building and analyzing funnels to inform decisions.
• Contribute to user quality and marketplace health by collaborating with the user risk team on high-risk user profiling and reducing disputes.

Requirements

• 7+ years of experience in growth, account management, or relationship management for high-value clients, including team leadership.
• Demonstrated history of managing partner programs at scale, with a strong preference for multi-market experience.
• Proven ability to manage high-volume client or partner relationships and enhance partner engagement and service quality.
• Strong proficiency in data and funnel analysis, including owning metrics, conducting analysis, and making data-driven decisions.
• High-energy and driven, with a history of building initiatives from inception and expanding into challenging markets.
• Backgrounds in payments, remittance, or fintech are highly relevant. Strong operators from large internet and marketplace companies are also encouraged to apply.
• Working proficiency in English. At least one of the roles requires working proficiency in Mandarin to cover liquidity providers and stakeholders in Greater China markets.

Nice to have

• Experience with fiat on-ramp/off-ramp, cross-border payments, or remittance.
• Exposure to emerging markets (Southeast Asia, Africa, LatAm, MENA).
• Experience with user segmentation, high-risk user filtering, or trust and safety/fraud operations.

Practical notes

• Competitive total compensation package.
• Learning and development programs and education subsidies for employee growth.
• Various team building programs and company events.
• Wellness and meal allowances.
• Comprehensive healthcare schemes for employees and their dependents.