Nupur Mehra

-Managed a portfolio of B2B SaaS clients from initial engagement through onboarding, delivery, and renewal. -Led 25+ customer demos and solution walkthroughs, partnering with security and engineering teams to support onboarding, trust-building, and renewal discussions. -Owned client communication, expectations, and timelines to ensure smooth deployments and high satisfaction. -Identified upsell and expansion opportunities while maintaining strong renewal relationships. -Represented the company at Token2049 Dubai, strengthening relationships with existing and prospective clients.

-Owned onboarding and success of 15+ partner teams and builders from integration to ongoing engagement. -Acted as the primary point of contact between partners and internal product and engineering teams. -Facilitated weekly stakeholder and community calls to align partner needs with the product roadmap. -Translated technical concepts into clear customer-facing communication to drive adoption and usage. -Supported long term retention by ensuring partners saw consistent value from the ecosystem.

-Led customer success and operations for 100+ global clients and contractors across onboarding, payroll, compliance, and support. -Owned relationships with key accounts including ENS, dYdX, and Snapshot. -Designed and implemented onboarding workflows, SLAs, and support processes to improve customer experience. -Worked cross functionally with product, finance, and engineering teams to resolve issues and improve service delivery. -Built scalable systems for account management, renewals, and ongoing client engagement.

-Managed long-term relationships with enterprise sponsors and repeat clients. -Owned client communication from initial engagement through delivery and follow ups. -Coordinated with internal teams to ensure client expectations and outcomes were met. -Supported account renewals and repeat partnerships.

-Built client relationships to expand market access for herbal products. -Managed internal teams to ensure delivery & client satisfaction. -Handled negotiations, account servicing, and ongoing relationship management.

-Supported enterprise clients on compensation and benefits benchmarking projects. -Collected, validated, and analyzed client data to support Total Rewards recommendations. -Worked closely with consultants and client stakeholders to deliver accurate reports and insights.