Nupur Mehra
Customer Success and Account Management professional with 8+ years of experience owning complex enterprise and mid-market client portfolios across SaaS, fintech, HR tech, and platform businesses. Brings deep expertise in driving customer outcomes, adoption, renewals, and long-term partnerships in high-touch, post-sale environments, working closely with product and engineering teams.
Experience
Customer Success Manager
QuillAudits
-Managed a portfolio of B2B SaaS clients from initial engagement through onboarding, delivery, and renewal.
-Led 25+ customer demos and solution walkthroughs, partnering with security and engineering teams to support onboarding, trust-building, and renewal discussions.
-Owned client communication, expectations, and timelines to ensure smooth deployments and high satisfaction.
-Identified upsell and expansion opportunities while maintaining strong renewal relationships.
-Represented the company at Token2049 Dubai, strengthening relationships with existing and prospective clients.
Customer Partnerships & Ecosystem Success Lead
Palladium Labs
-Owned onboarding and success of 15+ partner teams and builders from integration to ongoing engagement.
-Acted as the primary point of contact between partners and internal product and engineering teams.
-Facilitated weekly stakeholder and community calls to align partner needs with the product roadmap.
-Translated technical concepts into clear customer-facing communication to drive adoption and usage.
-Supported long term retention by ensuring partners saw consistent value from the ecosystem.
Founding Customer Success & Account Management Lead
Parcel Inc
-Led customer success and operations for 100+ global clients and contractors across onboarding, payroll, compliance, and support.
-Owned relationships with key accounts including ENS, dYdX, and Snapshot.
-Designed and implemented onboarding workflows, SLAs, and support processes to improve customer experience.
-Worked cross functionally with product, finance, and engineering teams to resolve issues and improve service delivery.
-Built scalable systems for account management, renewals, and ongoing client engagement.
Assistant Manager, Client Accounts & Partnerships
India Infrastructure Publishing Pvt. Ltd
-Managed long-term relationships with enterprise sponsors and repeat clients.
-Owned client communication from initial engagement through delivery and follow ups.
-Coordinated with internal teams to ensure client expectations and outcomes were met.
-Supported account renewals and repeat partnerships.
Account Management & Client Manager
Hiya India Biotech Pvt. Ltd
-Built client relationships to expand market access for herbal products.
-Managed internal teams to ensure delivery & client satisfaction.
-Handled negotiations, account servicing, and ongoing relationship management.
Graduate Trainee – Human Capital Consulting
Willis Towers Watson
-Supported enterprise clients on compensation and benefits benchmarking projects.
-Collected, validated, and analyzed client data to support Total Rewards recommendations.
-Worked closely with consultants and client stakeholders to deliver accurate reports and insights.
Education
Ambedkar University Delhi
MBA
University of Delhi
B.A.
Skills
KEY HIGHLIGHTS
Owned full post-sale lifecycle from onboarding and deployment through renewals and expansion.
Managed enterprise and mid-market accounts with multiple stakeholders.
Partnered closely with product, engineering, and operations to improve adoption and delivery.
Regularly engaged senior and C-level stakeholders to align on value and outcomes.
Known for disciplined execution, operational rigor, and customer advocacy.
CORE COMPETENCIES
Customer Lifecycle Management
Renewals & Expansion Management
Metrics, Reporting & Insights
Account Strategy & Forecasting
Executive Stakeholder Engagement
B2B SaaS & Platform Environments
Customer Adoption & Value Realization
Cross-functional Operating Models
Customer Insights, Feedback & Product Influence
TOOLS
HubSpot
Pipedrive
Notion
Deel
Mercury
EDUCATION & CERTIFICATIONS
MBA, Sales & Marketing
Ambedkar University Delhi
B.A., Business Economics
University of Delhi
SheFi Scholar, Cohort 13
Advanced Blockchain & DeFi