Outcomes Growth Strategy and Programs Lead

About the role

This position is central to enhancing customer success and growth within Notion's global Outcomes team. You will develop and implement strategies that drive expansion and retention across our customer base. Your work will involve creating clear frameworks and operational systems to ensure consistent, scalable growth.

Key facts

What you'll do

• Understand Notion's post-sales operations and current growth priorities for existing customers.
• Collaborate with leaders in RevOps, Data Science, Finance, Sales, Outcomes, and Services to analyze retention and expansion drivers.
• Identify and prioritize key growth initiatives and programs for immediate impact.
• Develop initial plans, metrics, stakeholder maps, and operational cadences for these initiatives.
• Work with regional teams to tailor global programs for local market execution.
• Produce clear documentation, field resources, and executive updates to facilitate alignment and action.
• Establish a consistent process for reviewing progress, capturing insights, and refining strategies.
• Create a unified understanding of what drives customer expansion and adoption.
• Design and scale global programs that promote customer adoption, value realization, cross-selling, upselling, and sustained growth.
• Partner with regional and functional leaders to transform local successes into repeatable playbooks and operating rhythms.
• Implement measurement, reporting, and review mechanisms to guide team focus and understanding of program effectiveness.
• Contribute to the design of customer growth strategies that integrate Sales, Services, and Partners.
• Systematize best practices to embed growth into standard operations rather than relying on isolated campaigns.
• Structure ambiguous, cross-functional projects and guide them from concept to operational delivery.

Requirements

• Background in management consulting, investment banking, business operations, or post-sales GTM operations.
• Strong analytical and structured problem-solving capabilities, translating complex questions into clear insights.
• Demonstrated ability to design and oversee cross-functional programs from initial strategy to final execution.
• Skill in managing relationships with senior leaders and operational teams, fostering alignment around shared objectives.
• Excellent written communication for strategy documents, program plans, executive summaries, and field materials.
• Comfortable operating in a global context where central strategy needs regional flexibility.
• Ability to work independently, prioritize tasks effectively, and bring order to dynamic, undefined work.
• Strong business acumen and curiosity about factors influencing customer adoption, retention, and expansion.

Nice to have

• Familiarity with usage-based, consumption-based, or product-led growth models.
• Experience in building or scaling global programs across diverse regions or customer segments.
• Exposure to pricing, packaging, services, partners, or monetization efforts.

Skills & tools

• Analytical modeling
• Program management
• Stakeholder alignment
• Written communication

Practical notes

This role offers competitive cash compensation, equity, and benefits. Notion is committed to providing reasonable accommodations during the application process; please inform your recruiter if you require assistance.