Nishant Shandilya

Prepare Business Requirement Documents (BRDs) and create detailed user stories for project development and implementation and identify and communicate with key stakeholders, ensuring their needs are understood and addressed throughout the project lifecycle. Apply Agile practices to manage project sprints, backlogs, and ensure timely delivery of IT projects, including website development. Interact with project clients to gain a deeper understanding of project requirements and goals, ensuring alignment with business objectives. Work closely with project managers, delivery teams, and various business departments to ensure seamless execution and delivery of projects. Assess business processes, identify inefficiencies, and recommend solutions for process optimization, including business process modelling.

Maintain comprehensive documentation for projects, processes, and operations to ensure transparency and track progress. Analyse existing business processes, identify gaps, and propose solutions to enhance productivity, efficiency, and profitability. Act as a liaison between business teams and IT departments, ensuring effective communication and understanding of technical and non-technical requirements. Prepare detailed reports, presentations, and business proposals for internal stakeholders and clients to support decision-making and project development. Conduct research to gather insights on market trends, competitor strategies, and industry developments to guide project strategies.

Ensure project stays on track by managing timelines, resources, and deliverables, providing regular updates to stakeholders and resolving issues as they arise. Successfully led multiple IT infrastructure projects with adherence to timelines, quality standards, and budget constraints. Oversaw cross-functional team management, ensuring operational excellence in project delivery.

Delivered Omantel's Network Hardening and Security Project within timelines and budget. Coordinated service readiness and post-deployment support involving NOC and EUC teams. Monitored KPIs and reported delivery metrics to CXOs and client stakeholders. Lead the agile transformation initiatives across the organization, driving the adoption of agile methodologies and best practices to enhance project delivery and efficiency.

Provide guidance and support to scrum teams, ensuring effective collaboration, communication, and adherence to agile principles. Manage project scope and ensure that all deliverables are clearly defined, aligned with business objectives, and meet stakeholder expectations. Track project progress, monitor key performance indicators (KPIs), and proactively identify and address risks or issues to ensure timely delivery. Collaborate with stakeholders to ensure alignment of project goals with business priorities and manage expectations.

Promote the use of agile tools and techniques, ensuring teams are equipped to utilize them effectively. Ensure that project documentation is up-to-date and accessible to relevant stakeholders, supporting transparency and alignment. Support the development and delivery of agile training programs, helping teams to continuously enhance their skills and agile maturity. Deliver high-quality projects that meet or exceed customer expectations, contributing to the organizations overall success and growth.

Managed 4 Towers: Service Desk, FSO, Vendor Management, Asset Management. Led a team of 50 members PAN India, ensuring optimal performance in service desk operations and vendor management. Designed and implemented best practices in asset management, reducing costs and optimizing asset utilization.

worked as Project Manager and Ops Manager for different projects respectively. Executed the DC project for Lansforsakringar, Sweden, delivering within the agreed timeline and budget. Managed the successful asset refresh project for Outokumpu, Finland, forming a dedicated procurement team to streamline operations. Enhanced the client experience by reducing escalations and improving SLA adherence. Oversaw operations as Service Readiness Manager for major banking and mining clients. Led FSO support structure for Europe and APAC regions.

Delivered the Lansforsakringar (Sweden) DC Project and Outokumpu (Finland) Asset Refresh Project. Reduced ticket ageing and improved SLA adherence by revamping ITSM processes. Supervised Procurement and Asset Lifecycle Management aligned with audit and compliance standards. Worked closely with NOC for real-time issue resolution and client esc. Spearheaded large-scale IT infrastructure projects for high-value clients across banking, insurance, and industrial sectors. Delivered critical projects including Datacentre deployment for Lansforsakringar (Sweden) and IT asset refresh for Outokumpu (Finland).

Reduced ticket backlog by implementing a structured escalation matrix and revamped the incident/problem management process. Introduced ITSM best practices, improving SLA adherence by 30% YoY. Played a key role in procurement planning and cost-efficient infrastructure budgeting. Engaged in IT Project’s for Banking, Insurance and Mining Sectors.

Managed 4 Towers: Service Desk, NOC Monitoring, Asset Management and FSO. Led a team of 45 members including 4 tower Leads in KSA, Ensuring optimal performance in all the towers. Ensuring daily KPI;s are met. Motivating team to be focused and ensure perform out of the box. Designed and implemented best practices in asset management, reducing costs and optimizing asset utilization.

Set up IT infrastructure for the Singapore office, ensuring seamless operational readiness. Managed IT infrastructure for over 100 branches, optimizing shared resources for cost efficiency. Led Strategic IT Infrastructure Projects: Managed the design, planning, and execution of multiple IT infrastructure projects, including hardware upgrades, software implementations, and network enhancements. Project Planning and Budget Management: Developed comprehensive project plans, outlining scope, deliverables, schedules, and resource allocation.

Efficiently managed project budgets, ensuring cost optimization without compromising quality. Process Optimization: Identified bottlenecks and implemented process improvements to optimize project timelines, resulting in improved efficiency and faster project completion. Led strategic infrastructure initiatives including hardware upgrades, software rollouts, and DC optimization. Ensured adherence to ITSM practices and streamlined support for EUC and NOC teams.

Oversaw resource planning, stakeholder communication, risk mitigation, and service transition. Trained internal teams on new platforms and ensured post-project service readiness.