Results-driven Scrum Master with 12+ years of IT experience and 5+ years specializing in Agile project management. Expert in facilitating Scrum ceremonies, coaching high-performing teams, and removing impediments to optimize delivery. Proven track record managing mission-critical applications with 99.8% production stability while fostering continuous improvement culture. Certified SAFe 6 POPM, PSM1, PSPO, and PMI-DASSM with strong technical background enabling effective collaboration with development teams across Banking, Travel, Healthcare, and Energy domains.
Persistent Systems Limited
Facilitated Scrum Ceremonies: Led sprint planning, daily stand-ups, sprint reviews, and retrospectives for 3 cross-functional teams (25+ members), ensuring all events remained productive and within timebox constraints
Metrics & Reporting: Tracked and analysed velocity, burn-down charts, and sprint metrics using JIRA; created comprehensive Excel dashboards for stakeholder reporting resulting in 95% sprint goal achievement
Impediment Removal: Identified and resolved 150+ blockers across teams, reducing average resolution time by 40% through proactive risk mitigation and stakeholder engagement
Backlog Management: Collaborated with Product Owners on backlog refinement sessions, ensuring 2-sprint readiness and clear acceptance criteria for 300+ user stories
Agile Coaching: Mentored teams in Scrum best practices and servant leadership principles, improving team maturity score from 2.5 to 4.2 out of 5 within 6 months
Stakeholder Communication: Facilitated bi-weekly demos and maintained transparent communication channels between development teams, product owners, and business stakeholders across Energy and ESG domains
Johnson Controls (Grid Interactive Optimization Project)
Release Planning: Led quarterly release planning sessions for new product development, defining scope, timelines, and success metrics in collaboration with cross-functional teams
Ceremony Excellence: Conducted backlog grooming, sprint planning, and retrospectives maintaining 100% ceremony attendance and fostering team empowerment through transparent decision-making
Performance Tracking: Monitored team velocity (average 45 story points per sprint), burn-down trends, and quality metrics using JIRA and Excel, identifying improvement opportunities that increased throughput by 25%
Continuous Improvement: Facilitated retrospectives implementing 30+ actionable improvements, including process optimizations that reduced deployment time by 35%
Stakeholder Engagement: Conducted bi-weekly demos and maintained alignment with business stakeholders throughout the Energy Management Solutions development lifecycle
IBM India Pvt Ltd (Air Canada & Multiple Domains)
Scrum Facilitation: Orchestrated all Scrum ceremonies for 8+ development teams supporting Air Canada's mission-critical revenue management systems serving 40M+ annual passengers with 99.8% production stability
Agile Metrics Management: Implemented comprehensive tracking system using JIRA for velocity, burn-down charts, and sprint health metrics; created executive dashboards in Excel providing real-time visibility into team performance
Servant Leadership: Removed 500+ impediments over 9 years, shielding teams from organizational friction and enabling focus on sprint commitments; received IBM Manager's Choice Award (2019, 2021)
Backlog Collaboration: Partnered with Product Owners on backlog refinement and prioritization for 20+ major releases, ensuring user stories met Definition of Ready and acceptance criteria were clearly defined
Agile Transformation: Led Agile adoption initiatives across Banking, Healthcare, and Travel domains, coaching teams on Scrum best practices and establishing feedback systems that transformed plan-driven to change-driven methodology
Conflict Resolution: Built psychologically safe environment promoting transparency and collaborative problem-solving, successfully resolving 100+ team conflicts and organizational impediments
Reporting & Governance: Prepared comprehensive status reports for stakeholders, represented team at governance forums, and ensured data quality across JIRA, ServiceNow, and Confluence platforms
Coaching & Mentoring: Mentored 25+ team members in Agile methodologies, Scrum practices, and continuous improvement techniques, developing 10+ junior Scrum Masters
Bachelor of Engineering
Professional Scrum Master
Professional Scrum Product Owner
MCSA Power BI Azure Fundamentals