Senior Sales Operations Analyst

About the role

You will oversee sales planning and forecasting to ensure our commercial operations align with broader business goals. This role focuses on optimizing sales workflows, maintaining CRM data integrity, and providing actionable insights to leadership to drive revenue growth.

Key facts

What you'll do

• Manage sales forecasting cycles and track performance against budgetary targets.
• Build and maintain dashboards to track sales metrics and forecast precision.
• Refine sales processes across the entire customer lifecycle to improve efficiency.
• Automate commercial workflows and ensure high data quality within CRM systems.
• Collaborate with Finance, Marketing, and Operations to align on commercial strategy.
• Design commission structures and incentive programs.
• Analyze customer churn, profitability, and lifetime value to support retention efforts.
• Establish pricing guardrails to maintain healthy margins.

Requirements

• 3 to 5 years of professional experience in Sales Operations, Business Operations, Commercial Excellence, or Process Improvement.
• Background in pipeline reporting, sales forecasting, and performance analysis.
• Advanced Microsoft Excel skills, specifically with Financial Modelling, PivotTables, XLOOKUP, and Dynamic Arrays.
• Ability to influence cross-functional stakeholders and drive improvements without direct authority.
• Strong capacity to interpret large datasets and solve complex problems.

Nice to have

• Proficiency in SQL.

Skills & tools

• CRM systems
• Microsoft Excel
• SQL
• Data visualization
• Financial modelling
• Sales forecasting software