High-agency operations leader with 7+ years of experience coordinating distributed teams, managing contractors, and building scalable workflows in fast-moving crypto and Web3 environments. Proven at translating ambiguous analytical needs into executed operational processes, ensuring high-quality data collection, accurate system entry, and rapid delivery under pressure. Thrives in high-urgency, high-impact environments where speed, judgment, and follow-through matter.
Ethereum Foundation
Remote
Led frontline People Operations for a 200+ person, remote-first, global workforce by acting as the first point of contact for employee lifecycle, payroll, and performance issues, resolving 95% of requests without escalation. Optimised the team's culture and engaged remote teams. Acted as the primary operational connector between leadership, cross-functional stakeholders, and external contributors, translating priorities into executed workflows under tight timelines. Designed clear, accessible documentation, process optimization and automated workflows using Notion to boost efficiency. Maintained HRIS and employee records as a clean, accurate single source of truth across multiple jurisdictions, achieving near-zero data errors and audit findings. Managed team events of more than 100 team members, billing, scheduling, and shared tools (Notion, G-Suite, Discord), ensuring smooth workflows, on-time invoicing, and up-to-date documentation across the organisation.
NFTfi
Remote
Led People and hiring operations for a fast-scaling Web3 startup by owning onboarding and employee support, improving early-stage retention and team stability. Built lightweight People systems and employee records tracking from scratch, achieving 100% visibility into employee data and contract status. Implemented remote-first People practices and HR processes during rapid growth, improving engagement and retention within the first 90 days.
AAVE
London, UK
Owned Operations end-to-end for a globally distributed team in Switzerland, Estonia, and the UK high-stakes crypto operations with speed, accuracy and full compliance across three countries. Delivered global payroll and contractor payments across multiple countries via fiat and crypto workflows, achieving 100% on-time and accurate payments. Maintained HR systems and employee databases as a structured source of truth, supporting audits and leadership reporting. Served as a coordination point between internal teams and external partners to resolve blockers, discrepancies, and urgent operational issues.
Visa Payments
London, UK
Optimised teams, managed office moves several times of 100 people, improved their performance by discussing their priorities and their standards. Onboarded new employees and took ownership of the interview processes. Assisted with recruitment and coordinated new joiner set-ups by creating a new employee profile on HR Direct, arranged a building pass, desk phone extension, etc. Oversaw monthly reporting of revenues and expenses across 5+ departments, ensuring 100% accuracy and on-time delivery. Supported the Executive Leadership team<30 people, provided solutions with local management, annual workplans. Managed EU Board and Committee meetings, prepared presentations, papers, logistics. Implemented Expenses processes and reporting. Organised events, conferences, off-sites and created strong relationships with external and internal stakeholders. Worked closely with the events team in conjunction with upcoming internal and external conferences, seminars and workshops. Organised events with the team like “Bake for good”, collecting money for the refugees.
Bachelor Degree