Nikhil Pulekar

I am looking after predisbursal journey in merchant loan category. Funnel monitoring, Lender coordination for stuck cases. End user (merchant loan issues ) - resolve at L1 or raise to tech team after primary triaging by getting the impact of the issue.

I handled the end to end loan operations for consumer loan. Sales training on loan process and NACH mandate operations and VKYC operations. Independently managed product operations during business scale-up from 4 lenders to 12 lenders. Handle PAN India field escalations from sales teams and implemented a structured data-driven issue/query/error tracking system. Perform the technical error triaging by prioritizing high-impact issues and coordinating with relevant tech teams, contributing to reduction in issue resolution TAT from 7 days to 4 days. for sales and directly user-raised technical issues.

Conduct the funnel monitoring regularly and performed the RCA for loan process drop-offs through VOC analysis and technical issue identification, improving submission-stage funnel efficiency and BRE2 lender approval rates by 1% for specific lenders. Have received “Rockstar of the Quarter” award for providing consistent product and operational support to field and call center sales teams. Achieved 100% disbursement and 99% mandate registration efficiency before the introduction of eMandates. Managed lender-wise portfolio allocation to maintain business-defined lender ratio requirements. Consistently ranked 1st in PAN India for clean disbursements and NACH management performance.

Was awarded “Manager of the Month” 4 times in a year for high mandate success rate, successful disbursements, zero QC issues, and highest collection performance. Successfully led the transition from TLPay web application to mobile application, achieving 90% implementation success and ranking 1st in adoption across PAN India. Regularly coordinated with tech teams and lenders for resolution of operational and technical issues.

I managed internal and external warehouse and logistics for enzyme manufacturing organization. Managed internal movement of manufactured goods and imported raw materials. I also managed external movement of finished goods as per expected customer orders. Also managed internal movement of raw materials. Had added responsibilities of 5S implementation, Audit of GMP.

Was a part of the team which succesfully passed audit of FSSC license for warehouse facility. Was promoted to take care of external warehouse operations and documentation for all movements of material. Also partially took care of SOP and sampling of new and old products for new and existing customers.

Looked after shopfloor management for Switchboard Assembly. Led in 5why and Fishbone analysis for customer complaints or error incidents and Impementation of PDCA. I managed to reduce customer complaints from ~20 per month to ~5 per month. I learnt about lean Assembly. Learnt and executed 5S in daily operations.

Learnt and executed Kaizen in daily operations. Created Magnetic Fixture to reduce name plate installation time on Switchboard, reduced TAT by 5 mins in assembly and increased the efficiency by 2%.