CX Specialist, Enterprise Account

About the role

This position focuses on supporting and enhancing the customer experience for Nextiva's largest clients. You will be instrumental in ensuring these enterprise accounts receive top-tier service and achieve maximum value from our unified communications and CX solutions.

Key facts

What you'll do

• Act as a primary point of contact for enterprise clients, addressing their needs and inquiries regarding our NEXT Platform, Contact Center, and AI-powered tools like XBert.
• Proactively identify opportunities to improve client satisfaction and retention by understanding their business objectives and how our solutions can meet them.
• Collaborate with internal teams, including sales and support, to ensure a cohesive and positive experience for each enterprise account.
• Monitor client health and engagement metrics, providing regular updates and strategic recommendations.
• Assist in the onboarding and ongoing adoption of Nextiva's products and services for enterprise clients.

Requirements

• A minimum of 3 years of experience in customer success, account management, or a related client-facing role within the technology sector.
• Proven ability to manage relationships with large, complex organizations.
• Familiarity with unified communications and customer experience (CX) platforms.
• Bachelor's degree in Business, Communications, or a related field, or equivalent practical experience.

Nice to have

• Experience with AI-driven customer service tools.
• Knowledge of contact center technologies and best practices.

Skills & tools

• Proficiency in CRM software.
• Strong communication and interpersonal skills.
• Problem-solving and analytical abilities.

Practical notes

• This role is fully remote within the United States.
• Nextiva offers competitive compensation and benefits.