CX Specialist, Enterprise

About the role

This role focuses on ensuring our enterprise clients receive exceptional support and guidance. You will be a key point of contact, helping them maximize their use of our unified communications and customer experience solutions. Your work will directly contribute to client success and retention.

Key facts

What you'll do

• Guide enterprise clients through the implementation and ongoing use of Nextiva's NEXT Platform and XBert AI solutions.
• Act as a primary liaison for a portfolio of enterprise accounts, addressing inquiries and resolving issues.
• Proactively identify opportunities to enhance client experience and adoption of our advanced features, including AI capabilities and omnichannel channels.
• Collaborate with sales and technical teams to ensure a smooth client journey from onboarding to long-term success.
• Monitor client health and engagement metrics, providing regular updates and strategic recommendations.

Requirements

• Minimum of 2 years of experience in a customer-facing role, specifically supporting enterprise clients.
• Demonstrated understanding of unified communications and customer experience platforms.
• Bachelor's degree in a relevant field or equivalent practical experience.
• Proven ability to manage multiple client relationships and prioritize effectively.

Nice to have

• Experience with AI-powered customer service tools.
• Familiarity with contact center technologies and journey orchestration.

Skills & tools

• Proficiency in CRM software.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.

Practical notes

• Visa sponsorship is not available for this position.
• This role is fully remote within the United States.