Customer Care Specialist

About the role

Nextiva is looking for a dedicated professional to join our support team in Guadalajara. You will serve as a primary point of contact for our clients, ensuring they receive high-quality assistance with our unified communications and CX solutions.

Key facts

What you'll do

• Provide technical and account support for the NEXT Platform and associated business phone services.
• Assist customers via voice, email, live chat, and messaging channels.
• Troubleshoot issues related to cloud phone systems, SIP trunking, and contact center configurations.
• Help users navigate our AI-powered tools, including the AI Receptionist and Agent Assist features.
• Document customer interactions accurately within our internal systems.

Requirements

• Ability to work onsite at our Guadalajara office.
• Strong verbal and written communication skills to handle professional client interactions.
• Capability to manage multiple communication streams including voice, text, and email.
• Technical aptitude for learning cloud-based communication software and AI-driven platforms.

Skills & tools

• Cloud PBX and VoIP knowledge
• Omnichannel support experience
• CRM and ticketing software proficiency
• Troubleshooting and analytical problem-solving

Practical notes

• Nextiva maintains a SOC 2 certified and HIPAA compliant environment.
• Our team is committed to providing award-winning service to over 100,000 businesses.