Customer Implementation Manager, AI Solutions

About the role

Join our team to manage the deployment of AI-driven customer experience solutions for our clients. You will guide businesses through the integration of our AI tools, including XBert and our automated voice agents, to improve their operational efficiency.

Key facts

What you'll do

• Lead the end-to-end implementation process for customers adopting our AI and contact center platforms.
• Configure AI Employee, Agent Assist, and AI Voice Agent features to meet specific business requirements.
• Collaborate with clients to integrate our unified communications and CX solutions into their existing workflows.
• Monitor deployment progress and ensure that AI-powered tools are performing according to client expectations.
• Provide technical guidance to help users maximize the value of our analytics, reporting, and journey orchestration features.

Requirements

• Proven experience in software implementation, project management, or customer success within a SaaS environment.
• Ability to work onsite at our Scottsdale headquarters.
• Strong understanding of contact center operations, omnichannel communication, and cloud-based voice systems.
• Proficiency in managing technical integrations and configuring software platforms for diverse industry needs.

Nice to have

• Familiarity with AI-driven conversational platforms or automated customer service technologies.
• Experience working with mid-market or enterprise-level clients across sectors like healthcare, retail, or automotive.

Skills & tools

• AI-powered contact center software
• Omnichannel customer experience platforms
• Cloud PBX and SIP trunking
• Analytics and reporting dashboards
• Journey orchestration tools

Practical notes

• This role is based in Scottsdale, Arizona.
• Nextiva is a SOC 2 certified and HIPAA compliant organization.