AI Operations Engineer

About the role

Nextiva is looking for an AI Operations Engineer to manage and scale our AI-driven customer experience solutions. You will focus on the deployment, monitoring, and optimization of our conversational AI models and the XBert platform.

Key facts

What you'll do

• Manage the end-to-end lifecycle of AI models within the NEXT platform.
• Monitor system performance to ensure high availability and reliability for AI-powered customer interactions.
• Collaborate with engineering teams to integrate AI capabilities like Agent Assist and AI Voice Agents into our existing infrastructure.
• Optimize workflows for AI-driven customer service tools to improve response times and operational efficiency.
• Maintain compliance and security standards for AI deployments, including SOC 2 and HIPAA requirements.

Requirements

• Proven experience in MLOps or AI infrastructure engineering.
• Ability to work onsite in Scottsdale, Arizona.
• Experience with cloud-based communication platforms or contact center technologies.
• Strong understanding of model deployment, monitoring, and scaling in production environments.

Skills & tools

• Proficiency in managing AI/ML pipelines and conversational AI frameworks.
• Experience with cloud infrastructure and unified communication systems.
• Familiarity with data analytics and reporting tools for performance tracking.

Practical notes

• Nextiva is a SOC 2 certified and HIPAA compliant organization.
• This role requires an onsite presence at our Scottsdale headquarters.