Technical Onboarding Engineer

About the role

This position is central to ensuring our enterprise clients achieve success with Neo4j's graph intelligence platform from the outset. You will act as a key technical advisor, guiding new customers through the setup and integration of their graph database environments. Your work will directly contribute to a smooth transition from contract signing to a fully operational, production-ready system.

Key facts

What you'll do

• Guide customers in establishing secure and efficient Neo4j AuraDB cloud instances or self-managed clusters across major cloud platforms.
• Implement foundational security measures, including network configurations, identity management, and data encryption.
• Design and advise on data ingestion strategies and optimize application integration with Neo4j.
• Collaborate with customers to define success metrics and manage project timelines and risks.
• Develop technical documentation and best practice guides for customer success.
• Contribute to the continuous improvement of Neo4j's onboarding processes based on field experience.

Requirements

• A minimum of 5 years in a client-facing technical capacity, such as Solution Architect, Solution Engineer, or Technical Consulting.
• Practical experience deploying and managing workloads on at least one major cloud provider (AWS, Azure, or Google Cloud).
• Strong understanding of core networking concepts, including VPC/VNet design, routing, and private connectivity.
• Hands-on experience with relational or non-relational databases (e.g., SQL Server, MySQL, PostgreSQL, MongoDB).
• Demonstrated experience implementing enterprise identity and access management solutions, including SSO (OIDC/SAML) and RBAC.
• Bachelor's degree or equivalent practical work experience.

Nice to have

• Experience with data integration tools and Change Data Capture (CDC).
• Familiarity with Linux administration, Docker, and Kubernetes.
• Prior experience with graph databases, ideally Neo4j.
• Exposure to observability tools like Grafana, Prometheus, Datadog, or Splunk.
• Knowledge of cloud compliance standards (SOC 2, GDPR, HIPAA).

Skills & tools

• Cloud Platforms: AWS, Azure, Google Cloud
• Networking: VPC/VNet, routing, PrivateLink/Private Endpoints
• Databases: SQL, NoSQL (SQL Server, MySQL, PostgreSQL, MongoDB)
• Identity & Access Management: SSO (OIDC/SAML), RBAC
• Containerization: Docker, Kubernetes (preferred)
• Observability: Grafana, Prometheus, Datadog, CloudWatch, Splunk (preferred)
• Data Ingestion: ETL, CDC (preferred)

Practical notes

• Neo4j supports visa sponsorship for qualified candidates.
• Travel may be required for this role.
• The company offers a comprehensive benefits package.
• Neo4j encourages applications from candidates who may not meet every qualification listed.