Neha Satija

Clinical Operations & Team Leadership

• Led clinical and operational teams across eight APAC markets (Singapore, Malaysia, Hong Kong, Taiwan, Indonesia, Japan, Thailand, Vietnam), keeping daily operations running smoothly.
• Oversaw patient treatment workflows and regional planning to improve efficiency, service quality, and patient outcomes. Quality, Service Improvement & Patient Experience
• Improved service delivery times by 35% by streamlining workflows and using data to find the bottlenecks.
• Developed and rolled out SOPs that standardised how each market operated and strengthened compliance.
• Owned patient satisfaction (CSAT/NPS) for the region — tracked feedback, followed up on complaints, and addressed the root causes.
• Optimised resources allocation to keep service quality high without raising costs. Programme & Change Management
• Led cross-functional projects, including market expansion and the rollout of digital healthcare workflows across APAC.
• Supported change through clear communication, training, and regular feedback with stakeholders.
• Spotted operational risks early and put mitigation plans in place to keep delivery on track. Training
• Designed and delivered structured training programmes for 300+ healthcare professionals across APAC.
• Developed onboarding and capability-building frameworks to support consistent clinical and operational practices. Analytics & Reporting
• Analysed operational data and regional performance trends to support decision-making, contributing to a 20% YoY improvement in treatment acceptance.
• Prepared KPI dashboards and operational reports for senior leadership to monitor performance and support strategic planning.

• Delivered staff training to improve patient experience, operational efficiency, and compliance with healthcare standards.
• Developed training materials, SOPs, and operational guidelines to standardise processes and strengthen team capability.
• Coordinated with internal teams, insurance providers, and laboratories to support seamless patient care and timely treatment delivery.
• Managed clinical documentation, insurance claims, and operational reporting while supporting day-to-day clinic operations.

• Managed day-to-day clinic operations, overseeing patient services, resource planning, scheduling, and multidisciplinary care coordination.
• Led the end-to-end setup of a new clinic, including facility planning, budgeting, procurement, and implementation of digital healthcare equipment.
• Built partnerships with corporate organisations and healthcare stakeholders to support business development and community outreach initiatives.
• Implemented operational improvements that enabled the clinic to recover its capital investment within two years.

• Delivered patient care across general and specialist clinical departments while contributing to workflow improvements and coordinated care delivery.
• Supported implementation of clinical workflows and digital solutions to improve operational efficiency and patient care.
• Collaborated with medical equipment vendors and regulatory bodies to support departmental operations and compliance requirements.
• Contributed to patient education and community outreach through health camps, website content, and educational initiatives.