Director, Marketing Operations

About the role

Navan is seeking a strategic leader to manage marketing operations and serve as a primary partner between Demand Generation and Sales. You will oversee a team of operations professionals, architecting complex workflows and optimizing the funnel to drive revenue growth. This position is based in our New York, NY office.

Key facts

What you'll do

• Lead, mentor, and scale a high-performing marketing operations team.
• Partner with Revenue Operations to ensure alignment on data, processes, and revenue targets.
• Provide strategic guidance to the Demand Generation team regarding campaign execution and funnel optimization.
• Manage the data lifecycle, utilizing ETL and Reverse ETL processes to maintain a single source of truth.
• Evaluate and implement the marketing technology stack, managing vendor relationships and system scoping.
• Build infrastructure for sales motions, including lead scoring models, routing logic, and SLA tracking.
• Design dashboards for full-funnel visibility and attribution reporting.
• Identify and resolve process bottlenecks in the marketing-to-sales handoff.

Requirements

• 12+ years of experience in B2B Marketing Operations, Revenue Operations, or Demand Generation Ops.
• 5+ years of experience managing and coaching operations teams.
• Hands-on architectural expertise with Salesforce (SFDC), including custom objects and flow automation.
• Expert-level proficiency in Marketo, including lifecycle modeling and API integrations.
• Experience with ABM platforms such as 6sense or Demandbase.
• Proven ability to design multi-touch attribution models and complex lead scoring systems.
• Experience with ETL/Reverse ETL pipelines.
• Proficiency in building automated workflows using tools like Zapier and Clay.
• Experience evaluating and implementing AI-driven marketing operations solutions.
• SaaS industry experience is preferred.

Skills & tools

• Salesforce (SFDC)
• Marketo
• 6sense / Demandbase
• ETL / Reverse ETL
• Zapier
• Clay
• AI-driven marketing tools

Practical notes

• Employees are required to work from the office four days per week.
• Compensation is determined based on location, skills, experience, market demands, and internal parity.
• Navan provides a comprehensive benefits package including healthcare, retirement savings, equity plans, and paid parental leave.
• If you require an accommodation due to a disability, contact talent-accommodations@navan.com.
• All legitimate communication will come from @navan.com, @navan.tech, or @talent.navan.com email addresses.