Client Billing Account Manager

About the role

This role is central to ensuring smooth financial operations by managing client billing accounts. You will act as a vital link between our clients, sales teams, and finance departments to address billing inquiries and secure timely payments.

Key facts

What you'll do

• Oversee assigned client accounts, reviewing outstanding balances and proactively resolving payment issues.
• Communicate with clients through various channels to discuss overdue invoices, clarify billing questions, and arrange payment plans.
• Partner with internal departments such as Sales and Billing to resolve any discrepancies or missing information that may affect invoicing.
• Build and maintain strong working relationships with clients and internal stakeholders to facilitate accurate billing processes.
• Provide regular updates on account statuses and deliver monthly reports detailing past-due accounts.
• Analyze billing patterns to identify recurring problems and implement process improvements to enhance collection rates.
• Ensure adherence to HIPAA and other privacy regulations when handling protected health information.

Requirements

• A Bachelor's degree is required.
• A minimum of 2 years of experience in account management or revenue cycle management is necessary.
• Demonstrated ability to communicate effectively with clients and internal teams.
• Familiarity with billing and collections processes.

Skills & tools

• Proficiency in Microsoft Office Suite.
• Experience with billing software.

Practical notes

• Natera offers comprehensive benefits including medical, dental, vision, life, and disability plans.
• Employees and their immediate families are eligible for free testing and fertility care benefits.
• Benefits also include pregnancy and baby bonding leave, 401k, and commuter benefits.
• Natera will only contact candidates from an @natera.com email address. Be aware of potential scams.