Lead Software Engineer (ServiceNow)
Job description
About the role
Lead Software Engineer (ServiceNow)
We are searching for a Lead Software Engineer to own and evolve critical governance platforms that help N26 meet regulatory expectations and strengthen operational resilience at scale. The role sits within our System Solutions team, which operates and develops enterprise governance platforms such as ServiceNow and related risk tooling. This team works at the intersection of engineering, security, risk, and operations, building well-architected, compliant, and scalable systems that automate regulatory controls and support the bank's long-term resilience.
This role is suited for engineers who combine deep technical expertise, strategic thinking, and people leadership. You will shape architecture, influence engineering standards beyond your immediate team, and develop people while working on systems with meaningful regulatory and operational impact.
- Lead the technical lifecycle of ServiceNow and related governance platforms (IRM, Risk, Change, Incident, CMDB, Asset).
- Ensure configurations are secure, scalable, auditable, and aligned with regulatory standards.
- Design and implement integrations across ServiceNow, IAM systems, asset sources, and security tooling.
- Improve data consistency across Asset, Process, and Risk domains.
- Define and drive technical standards for governance platforms.
- Establish clear technical interfaces and measurable health metrics.
- Advocate measurable engineering standards: security, stability, auditability, and operational resilience.
- Represent your area within the broader engineering community.
- Mentor engineers and grow technical capability across the team.
- 8+ years of experience in software engineering, enterprise SaaS platforms, or large-scale integrations.
- Strong hands-on experience with ServiceNow (IRM, Risk, CMDB, Change, Incident, or similar governance modules).
- Experience implementing governance processes such as Third-Party Risk, BIA, PRA, and Risk Registers.
- Experience working with REST/SOAP APIs and structured data (JSON, XML).
- Experience with cloud environments (AWS, GCP, or Azure).
Skills
- Ability to write automation or integration code (Python, bash, or similar).
- Strong communication skills across technical and non-technical stakeholders.
- Experience mentoring engineers and influencing architectural decisions.
- Comfortable operating in regulated, fast-moving environments.
- Accelerate your career growth by joining one of Europe's most talked about disruptors.
- Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation.
- As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.
- Additional day of annual leave for each year of service.
- A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, experiences, and backgrounds.
- A relocation package with visa support for those who need it.
Who we are
N26 has reimagined banking for today's digital world. Technology and design empower everything we do. It's how we build simple, transparent, and secure financial products that millions of customers across Europe love. It's how we continue to redefine the future of banking, as a force for good.
Key facts
What you'll do
Designing secure, scalable ServiceNow configurations that satisfy auditors and business needs daily.
Crafting integrations between ServiceNow, IAM, asset sources, and security tools for smooth data flow.
Establishing clear technical interfaces and health metrics to track governance platform performance.
Guiding engineers on standards around security, auditability, stability, and operational resilience always.
Driving improvements in data consistency across Asset, Process, and Risk domains for better decisions.
Mentoring team members and growing technical capability while influencing architecture beyond your squad.
Representing your area in the broader engineering community to align practices and share insights.
Owning the full technical lifecycle of ServiceNow and related governance modules from intake through ship.
Requirements
You bring 8+ years of software engineering, enterprise SaaS platforms, or large-scale integrations experience.
You have strong hands-on experience with ServiceNow modules such as IRM, Risk, CMDB, Change, and Incident.
You know how to implement governance processes including Third-Party Risk, BIA, PRA, and Risk Registers.
You are comfortable working with REST and SOAP APIs plus structured data formats like JSON and XML.
You have recent experience with cloud environments such as AWS, GCP, or Azure in production contexts.
Nice to have
Comfort operating in regulated, fast-moving banking environments where controls and clarity matter.
Skills & tools
Python
bash
ServiceNow
IRM
Risk
CMDB
Change
Incident
Asset
IAM