Muralikumar Narayanan

Directed enterprise-wide program delivery with accountability for scope, schedule, budget, and quality.
Optimized resource allocation and capacity planning to improve delivery predictability.
Leveraged Agile metrics and delivery analytics to drive continuous improvement.
Provided executive reporting through Jira dashboards and governance reviews.
Led cross-functional delivery across Cloud, Security, Product, and Customer Success teams.

Delivered Agile training and Scrum workshops for 10 teams (150+ professionals), improving sprint predictability and delivery efficiency by 25% across engagements.

Project – Commonwealth Bank of Australia (CBA)
Led four concurrent initiatives improving data reconciliation accuracy to 100% and ensuring audit compliance for CFP License systems.
Instituted governance and risk controls driving 98% on-time delivery within financial thresholds.
Strengthened stakeholder alignment between CBA and AIA, reducing transition issues by 40%.
Managed end-to-end SDLC lifecycle, enhancing release stability and system reliability.
Managed program financials, forecasting, and governance to ensure successful delivery.
Drove executive governance through structured program reviews and KPI reporting.
Project – AIA (American Insurance Association)
Delivered Agile programs across PAS, Commissions, Investments, and GL systems, improving sprint predictability by 25% and reducing delivery bottlenecks by 30%.
Enhanced stakeholder collaboration and established governance dashboards (WSR, KPI), strengthening executive visibility and risk management.
Streamlined reporting through automation, reducing manual effort by 40% while ensuring audit compliance.
Delivered Agile transformation initiatives improving delivery predictability across multiple teams.
Applied Agile metrics to enhance release planning and stakeholder confidence.

Project – JDI Backup (Cloud Storage Platform Price Optimization)
Directed enterprise-wide program delivery with accountability for scope, budget, quality, and customer outcomes, doubling client business value from $3.5M to $7.2M USD.
Managed sprint planning, backlog refinement, and stakeholder reviews, achieving zero-defect on-time delivery.
Led API-based data extraction, cleansing, and automation for millions of records, ensuring 100% accuracy and scalability.
Earned multiple recognitions for Built and led high-performing global teams delivering strategic technology initiatives (Hall of Honor, Spot-on A-Team, Mastermind, Hatsoff) for delivery excellence and business impact.
Project – Merck EMEA (Digital Platform Modernization & Integration Program)
Led modernization of legacy platforms into a unified API-integrated ecosystem, improving release speed by 30%.
Spearheaded digital transformation and application modernization across enterprise platforms.
Championed DevOps and CI/CD practices to improve release velocity and deployment efficiency
Project – Skandia, UK
Led decommissioning and AMS transition of legacy AS400 applications, ensuring zero business disruption and successful offshore stabilization.
Established governance and ITIL-aligned Incident, Problem, and Release Management processes to improve service reliability.
Enhanced SLA compliance, stakeholder communication, and delivery visibility through proactive risk and transition management.
Established governance frameworks to improve operational stability, compliance, and service delivery.
Managed strategic transition programs with zero business disruption.
Earlier Engagements – DHL (Europe) | Bank of Ireland (BoI) | USAA | Leo PharmaManaged AMS and transformation initiatives across Logistics and Banking domains, improving SLA compliance and delivery efficiency by 20–25% through governance and automation initiatives.