Transport & Logistics Executive

About the role

This position involves managing vehicle transportation for customers, ensuring smooth collections and deliveries. You will be a key player in resolving issues and working with various internal and external groups. This role is based in Brighton.

Key facts

What you'll do

• Serve as the initial contact for any collection or delivery problems, finding quick solutions to keep transport services running smoothly.
• Forward recurring issues to your manager and the broader Transport Operations team, tracking progress to improve service levels.
• Participate in specific project work, contributing to team objectives and process enhancements.
• Process new transport requests, making sure all collections and deliveries are scheduled promptly.
• Communicate with transport partners to ensure efficient information exchange.
• Manage the entire Motorway-owned transport claims process, applying an objective and analytical approach.
• Review and approve invoices, identifying and questioning any discrepancies with transport providers.
• Address customer complaints effectively, using strong attention to detail and an analytical mindset.

Requirements

• Excellent communication skills, both written and verbal, with a professional phone manner.
• Strong attention to detail and highly organized, with a history of effective task prioritization.
• A proactive problem-solver who can think creatively to improve processes and adapt to change.
• Capable of independently handling escalated issues and implementing preventative measures.
• Strong administrative abilities, including experience with Google Sheets.
• Availability to work Monday to Friday from 9am to 5:30pm, with flexibility for 8am to 4:30pm shifts when needed.

Nice to have

• Experience using Zendesk.
• Background in logistics, customer service, or an administrative role.
• Prior experience in claims or planning and logistics.

Skills & tools

• Google Sheets
• Zendesk (desirable)

Practical notes

The interview process includes an initial call with a Talent Partner (30 minutes) followed by a Hiring Manager Interview and skills assessment (60 minutes). Feedback is typically provided within a week of each stage.