Customer Sales Specialist
Job description
Customer Sales Specialist at motorway.
About the role
Join Motorway's Seller Sales team to guide customers through their car selling journey. This role focuses on providing support and building relationships within a technology-driven environment. You will help individuals navigate our online platform to achieve the best outcomes for their vehicle sales.
Key facts
What you'll do
- Establish connections with car sellers and dealers, addressing inquiries and building trust.
- Develop solutions for customer challenges using your problem-solving abilities.
- Become proficient with our CRM systems to maintain data accuracy and efficiency.
- Champion the customer experience, continuously seeking ways to improve their interaction with our service.
Requirements
- A genuine desire to assist people and a talent for building rapport.
- Effective communication skills across phone, email, and chat.
- Strong attention to detail and a commitment to quality work.
- Quick learning ability and enjoyment of problem-solving.
- Ability to thrive in a collaborative work setting.
Skills & tools
- CRM systems
- AI tools
Practical notes
Motorway provides 25 days of holiday, private medical insurance through BUPA, life assurance, and a pension scheme with a 5% company contribution. Enhanced family leave, including 26 weeks of full pay for maternity or adoption, is offered. Additional benefits include an Employee Assistance Programme, EV leasing, cycle to work, and a nursery salary sacrifice scheme. The office is located on the sea-front and offers bi-weekly massages and free snacks. Working patterns are Tuesday to Saturday or Sunday to Thursday, from 8:45 AM to 5:30 PM.